Annie Craft Email and Phone Number

• Work cross functionally with team of Project Managers, Clinical Research Associates, Investigators, data management and laboratory for all aspects of the clinical trial• Monitor over 30+ protocols of sites visit schedules, submission of requisition forms, ensures samples matches kit according to SOW• Communicate daily with sites and Clinical Research Associate of test cancellations and any non-conformance concerns• Contact investigator sites with significantly flagged results as required by the protocol• Analyze and resolve discrepancies following applicable departmental SOPs and Work Instructions• Ensure integrity of EDC and source data is high quality for document review

• Responsible for kit receipt and accessioning• Managed sample pending and problem resolution in ZAVACOR• Performed special request monitoring of validation and pulled queues• Communicated with other departments, such as project management, lab department, and SMART data loading regarding issues or questions from referral laboratories• Received and processed pass-through international shipments from other Covance CLS locations• Performed specialized handling and processing of anatomic pathology samples, such as de-identifications, precision aliquoting, non-CCLS labeling, sponsor Inspections, and re-receipts• Created a training handout for new hire for the pull/pack team

• Managed agency finance income and expense report• Understood product, procedures, and best practices for promoting policy growth and retention• Advised customers of claims and billing policies and procedures as needed• Handled and serviced new and existing accounts• Maintained information in the agency customer’s database