• Coach and mentor Scrum teams and the organization on Agile and Scrum concepts, values, principles, and practices by promoting and advocating for them in the development of complex products.• Facilitate Scrum events such as Sprint Planning, Daily Stand-up, Sprint Review, Sprint Retrospective, including Backlog refinement, and other meetings in an engaging way.• Identify and remove impediments, blockers, or other obstacles that may hinder the teams' progress through active listening and effective questioning and address them as soon as possible.• Track and monitor the teams' progress and performance metrics using Azure DevOps and communicate these and the teams' status to stakeholders.• Collaborate closely with the Product team to understand the short and long-term goals, and coach the Product Owner on Product Backlog refinement and prioritization techniques to ensure that the backlog is healthy.• Focus on continuous improvement by facilitating effective Sprint retrospective sessions, reflecting on eams’ performance for the past Sprint, identifying areas of improvement, owning action items, and making sure they are implemented.• Aid in both short and long-term planning by creating and maintaining reports on Scrum teams and individual team members' progress.• Create and foster a positive and safe team environment, building trust and respect within each team, championing and supporting open communication with constructive feedback.• Mentor Scrum Teams/squads in Agile principles and best practices, clarifying their roles for understanding within the squad and the frameworks used.• Assisted in recruiting, onboarding, and training Scrum Masters.

• Coached and mentored Scrum teams on Scrum theory and values, such as transparency, inspection, and adaptation; respect, openness, focus, courage, and commitment.• Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives, Reviews, and others.• Coached Scrum teams to be self-managed, self-organize, and attain a higher level of Scrum maturity by following Scrum and Agile practices.• Conducted Agile maturity assessments to identify teams' Agile maturity level and used the ADKAR model to coach teams to maturity.• Facilitated conflict resolution discussions with team members to increase team spirit, respect, and trust to create a high-performing environment.• Enabled Agile teams to increase throughput by 15% by swarming features and using other high-collaboration approaches, such as paired programming.• Increased trust and motivation among the team members, stakeholders, and the organization by creating and maintaining open communication, collaboration, and a safe environment.• Created dashboards using various tools, such as Azure DevOps, to track project progress and milestones.• Coached stakeholders on their roles in the Scrum process and how to best support the team's success.

• Coached and trained teams on Agile practices to create a positive mindset to Agile methodologies.• Coordinated the daily activities of properties to deliver value iteratively to Stakeholders increasing Stakeholder satisfaction by 15%.• Drove continuous improvement through facilitation of the team and leadership retrospectives, ensuring teams effectively prioritize, plan, and execute on improvement ideas.• Established and maintained a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high-level resident service and achievement of company goals and objectives.• Effectively developed and ensured projects were completed on time within budget and scope.• Monitored contracts and service level agreements to identify potential risks and implemented mitigation actions to protect development process from unforeseen delays and costs.

• Worked closely with the Senior Business Analyst to research processes and developed new and streamlined processes to increase efficiency.• Gathered market intelligence, identified, reported, and assisted to remove risks and impediments which decreased time to market by 10%.• Recommended solutions to management that increased Stakeholder satisfaction and increased rate of employee retention.• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.• Improved business direction by introducing an Agile mindset to teams and the organization.• Effectively managed projects to ensure they are within scope, budget and competed on time.