Hanover Research was founded with the understanding that organizations have substantial research needs but naturally operate with limited budgets or internal resources. Thus, we developed a business model to cater to this demographic. Our clients pay us an annual fixed fee and are then able to tap into our diverse group of research analysts and grants consultants (all located in the US) across 12 months. We operate within a sequential queue to manage work flow which means that we work on one project at a time, deliver that project back, and then immediately get started on the next project. We serve as an extension of your team in both added capacity and skill-sets, and you can view a more comprehensive description of our service here: www.hanoverresearch.comAs Senior Director of our Higher Education practice, I develop new relationships with university vice presidents by uncovering key business challenges and guiding them with strategic research and grant development solutions to address their needs. I apply my knowledge of market trends and insight from Hanover’s extensive higher education network to articulate how Hanover's team of consultants can enable colleges and universities to maximize the growth potential of their research offices. I serve as a resource, consultant, and partner in bringing on new partners and expanding university system-wide relationships.

As a Higher Ed Director, I collaborate with college Presidents, Provosts, VPs of Enrollment Management, and VPs of Research to uncover key business challenges, presenting strategic research solutions to address these needs. I apply my knowledge of market trends and peer insight from Hanover’s extensive higher education network to articulate how research solutions can empower liberal arts colleges, HBCUs, HSIs, and public universities to thrive. I serve as a resource, consultant, and partner at the onset of new research relationships.

*Ensure service delivery to over 100 existing clients in our higher education practice. *Conduct renewal and relationship-expanding conversations with senior-level decision-makers at colleges and universities.*Maintain and exceed annual revenue retention and partner satisfaction.*Build relationships with partners through demonstration of in-depth institutional knowledge, understanding of needs/priorities, and ability to propose research and funding solutions.*Navigate Hanover partnership offerings and ensure the appropriate service is delivered to the individual in need.

Execute membership development strategy established by CEO and board of directors.Sold over 3400 new members in 2011, representing $5 million in revenue.Recruit new boards via presentations, written proposals, and cold calls.Manage all sales marketing and communications for the firm.Oversee maintenance of CRM database and accuracy of prospect data.

Manage and develop recruitment campaigns targeting 2,400 new directors per year Develop F1000 customer base necessary to meet all member recruitment sales forecasts and budgets Sold over 150 new Full Board Memberships in 2010, surpassing new membership targets Continued growth of an opportunity pipeline and strategic account development, including prospecting, preparing/presenting proposals, and delivering detailed account plans Create metrics to track membership growth, including new CRM prospect database, using Excel, iMIS, and Salesforce.com Facilitate relationships with professional and regulatory bodies and commercial organizations to drive sales Sell membership in-person to directors, corporate secretaries, and CEOs at all national NACD and partner events Disseminate recruitment best practices to membership committees in the 22-chapter network Cross-sell across all product lines, including In-Boardroom Education, Director Searches, and Director Education Oversee service plans to bring back former members and identify customer service lapses in membership department Manage client relationships at the C-Suite and Director level and oversee application process Conduct relationship mapping among directors to identify the best internal advocate to sell membership to board

­ Expert consultation division for account management department Managed over 3,000 requests for firmwide expert consultations and custom research with expertise in IT, care management, marketing, strategic planning, social media applications for hospitals and physician offices Led 7-person team in completed requests, marketing leads, member interactions, and training module execution Provided research support to account managers in renewing millions of dollars in health care contracts annually Created and designed biweekly newsletter to convey research developments pertinent to membership renewals Maintained utilization reports of all research to identify leads for New Product Development Department of Original Inquiry (June 2008 to Jan. 2009) ­ Short-term, custom research division Conducted over 50+ short-term primary and secondary research projects on service line team Communicated 30 new business leads to marketing team (Department leader) Identified and interviewed over 350 hospital CEOs, VPs, and service line leaders on targeted research topics

Expert Center-Manage 15-40 requests at a time for firmwide expert consultations and custom research-Collaborate with senior leadership to answer members' requests on variety of health care topics-As most tenured associate, train all new hires in research protocol and archiving request-Maintain utilization reports of all requests and help identify leads for New Product DevelopmentOriginal Inquiry-Conducted 47 short-term primary and secondary research projects on service line team-Department lead in new business leads in 2008 (11, with 1 site visit)-Identified and interviewed over 300 hospital leaders and executives on targeted research topics-Expertise in business planning, physician and consumer marketing, women's and pediatrics services-ServiceCorps Leader, July 2008 to January 2009; organized quarterly service events