Responsible for managing the workflow to ensure all transactions are completed accurately and within our service level agreement for all of MGM Resorts International. Provides support in the implementation of standardized policies and practices that are associated with HR Shared Services and works closely with the HRSS Director, HRSS Managers, and the Center of Excellence business partners. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as departmental and MGM Resorts International policies, practices and procedures.

Oversee the daily operations of all Front Desk related areas to ensure that standards and strategic objectives are being upheld. Responsible for guest satisfaction, revenue management, and team engagement. Working closely with all property departments to assist in meeting and exceeding the expectations and needs of our guests and our team members.

Coordinate with management from all departments to ensure hotel operations runs smoothly. Supervise and assist front desk staff in providing exemplary service to all guests. Monitor labor and scheduling, ensuring that staff lunch breaks/ early outs/overtime is approved and recorded. Assist in providing solutions for all issues and concerns presented to front desk staff beyond their ability to resolve. Work directly with Hotel Operations Managers to complete daily tasks and take on any additional special projects. Assist front desk with check ins/check outs on high demand days.

Welcome and interact with each guest. Register and assign guest rooms. Provide exceptional service during check in and check out process and also assist guests with any further questions or requests they might have during their stay. Room Rack Coordinator responsibilities include assisting team in all departments to ensure that guest rooms are properly assigned and prepared for each incoming guest. Working with all departments to assist with all VIPs, groups, executives and special event reservations. Assisting front desk staff in providing the best service possible to each and every guest.

Assisted in opening 5 star flagship spa location for Sothys inside the brand new Lucky Dragon Hotel and Casino. Responsible for creating SOPs, room set up and standards, training for front desk and therapists, ordering, inventory, computer set up, marketing, interviews and hiring.

Tasked with keeping product inventory and ordering.Responsible for training therapists on new spa services/products as well as training new desk staffon spa operations.Helped create new and unique spa services.Provided an outstanding level of customer service to each and every guestDeveloped new services to enhance guest experience.

Provided a fun and energetic environment for large parties.Maintained accurate financial records for the front desk.Consistently went above and beyond to give each guest a memorable experience.Responsible for the cleanliness and organization of the front of house.