I co-founded an Employee Resource Group for Northwestern Mutual in 2019. Our mission is to promote a diverse and inclusive workplace where employees of all ages and stages, can be fully engaged with a focus on working together in career development, community enrichment, cultural awareness and driving business success.

• Inputting and filling prescriptions• Resolving insurance conflicts• Customer Service while upholding HIPAA • Maintaining inventory, securing pharmaceuticals

• Acting as SME of field facing systems, applications and processes • Managing relationships between business partners, stakeholders and vendors• Providing incident support, solution options and enhancement suggestions• Ensuring framework adherence by serving as Scrum Master

• Provided ongoing and ad hoc reporting across key performance metrics• Collaborated with program owners to support field programs and systems

Administrative Assistant III • Calendar delegation/management for multiple customers• Arranged travel, tracked expenses and coordinated reimbursementsOperations Specialist • Data collection, analysis • Oversaw field programs & maintained related system materials

• Leveraged CRM software to generate leads • Collected and recorded confidential customer and project information