Annie Graefe Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Western Express is a family owned trucking company based in Nashville, TN, which reaches all corners of the continental US. In my current position, I provide direct support to the C-Suite executives of the company. From calendar management, to travel booking, to event planning. I also provide travel booking services to the entire company. I've negotiated contracts with new and existing vendors for events and services. I spearheaded a new recycling program on the HQ campus, and provided educational materials to the associates to learn what is recyclable and what is not. Basically, anything the executives need, I am there to help them.

Kapaa, Hawaii

Lava Lava Beach Club-Kauai is a beach front restaurant offering a fun and casual dining experience with fine-dining service. The menu highlights classic dishes with a local (Hawaiian) twist. In my time working at this restaurant, I was able to strengthen my customer service skills, as well as becoming more comfortable with multitasking and teamwork. I built a reputation for adaptability, friendliness, and can-do attitude, and was promoted through roles of increasing responsibility as a senior member of staff.I took initiative for training new hires and contributed to a constructive and collaborative team environment.I oversaw nightly side work to ensure each team member was accountable for completing their assigned tasks appropriately, and executed remaining tasks before reporting to management.I provided quick and efficient service in a high-volume and fast-paced environment.I patiently and respectfully responded to customer questions and concerns in person or over the phone.I provided attentive service for guests while also assisting other team members with their duties.I handled cash and credit card payments.

Midtown, Atlanta

Midtown Alliance is a non-profit organization that strives to improve and sustain the quality of life for those who live, work and play in Midtown. The Midtown Transportation Solutions program focuses on the specific challenges that commuters face in the area. As an Employer Program Manager I worked with individual employers and property managers to incorporate commuter benefits into their programs and amenities. Strategic Thinking and Advocacy:Served as strategic advisor to and primary point of contact for senior Human Resources officers of companies headquartered in Atlanta to help integrate alternative transportation strategies (such as carpooling, vanpooling, taking transit, walking, biking, or teleworking) into employee benefit offerings.Met with decision makers at the region’s top employers to advocate for incentive programs (Georgia Commute Options programs) for clean commuters. Selected to serve on a number of internal and external workgroups and planning committees, including the Vanpool Sub-Committee and the Bike to Work Challenge Committee. Community Engagement and Communication:Facilitated presentations for staff at regional employers (audience size ranged from 10-200) to inform employees of the benefits of using alternative commute options. Designed and manned booths at employee wellness fairs and other events to share information and answer questions about clean commuting.Organization and Attention to Detail:Managed vendor relations, serving as the primary point of contact with partnering vanpool providers, transit providers, and rideshare programs such as Zipcar. Tracked vendor performance and led follow-up as needed.Administered the transit pass sales program, providing support for program participants and employers. Managed monthly MARTA (Metropolitan Atlanta Rapid Transit Authority) transit pass troubleshooting, activation, and deactivation.

Greater Atlanta Area

On the Travel Demand Management Program team. I was responsible for contacting RideSmart commuters to make sure that they received the assistance that they need, updated their contact information, and recorded any feedback that they might have. I also organized commuter information within the program database.

Greater Atlanta Area

-Provided customer service at the front desk, on the phone and in person-Documented discussions and outcomes during charrettes, team meetings, and presentations-Led informational tours of the office facilities to clients and public stakeholders-Acquire LEED Green Associate certification-Conduct commercial and residential energy audits and perform blower door and duct blaster tests-Create innovative designs for trainings and course work presented to staff and clients-Construct new methods for gaining Continuing Education Units for LEED certification-Research energy code legislation-Streamline a new reporting system for data collection and technical analysis for clients-Increase proficiency in building envelope science and energy efficient technologies-Building skills in Microsoft Office programs (Word, Excel, PowerPoint)

Ga Dnr Sustainability Division

Conduct site visits to assess water/energy/waste reduction options, assist with editing the organization's website, and apply for Agnes Scott College to become a Silver Partner in the Partnership for a Sustainable Georgia.

Ba, Environmental And Sustainability Studies

-Self-designed major -Wrote the college's first Climate Action Plan -Applied on behalf of the college to become a Silver level partner.

Certificate In Management Of Human Resources, Human Resources Management/Personnel Administration, General

Specialization with 5-course series -Preparing to Manage Human Resources -Recruiting , Hiring, and Onboarding Employees -Managing Employee.