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Seasoned Business Operations and Customer Management Director who contributed to small and mid-sized startups. A problem-solver, strategic thinker and collaborative worker who thrives at refining processes and relationship building.
Buderflys Technologies, Inc
View- Website:
- buderflys.com
- Employees:
- 4
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Head Of Operations And Customer CareBuderflys Technologies, IncDenver, Co, Us -
Head Of Operations & Customer CareBuderflys Technologies, Inc Mar 2020 - PresentDenver, Colorado, United States- Overseeing logistics, fulfillment and customer care, which has resulted in 99% on-time delivery and preserved 90% of sales with returns due to defects- Built out and currently managing the Shopify environment that handles $50-$75K in monthly sales- Using Klaviyo to define and manage weekly engagement newsletter, resulting in 25% or better open rates- Contributed to investor relations engagement and communications for most recent fundraise -
Bookkeeping/Account ManagerLong Law Group Mar 2020 - Mar 2021Denver, Co- Oversaw a small team of bookkeepers who managed the books for 40+ small businesses - Instituted processes to increase efficiency, resulting in a 10% added capacity for new customers with existing staffing
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Business Operations ManagerHeritage Farms Oct 2016 - Mar 2020Denver, Colorado, United StatesManaged and evaluated vendor relationships- Insurance - Oversaw 100+ vehicles/equipment - multiple locations- Banking/Loans/Leases - Managed and renewed 30+ equipment loans and 15+ land leases- Technology - Implemented 75+ phone lines, multiple fiber connections, and tablet usage in the fieldLed special projects from infancy to implementation- Established farm as a Motor Carrier with DOT- Instituted safety standards and procedures to decrease accidents - Implemented an equipment purchase/de-commision process and maintenance report standards to better track status of equipment resulting is overall saving of 10% of expenses
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Account Manager - Member Services DepartmentExclusive Resorts Oct 2007 - Feb 2009- Oversaw 90+ member accounts including daily maintenance, strategy sessions and member communication - Achieved 98% member account retention and satisfaction for the year- Member of the Activations Team – accountable for on-boarding appoximately 5 new members per month- Recognized as the 2008 Top Performer in the Member Services Department by Senior Vice President -
Owner Operator1-800-Radiator Aug 2005 - Jan 2008- Managed a calls center and delivery department (5+ employees) overseeing the fulfillment of all orders- Responsible for all accounting and bookkeeping efforts through QuickBooks- Created and executed all marketing efforts including coupons, direct mailings, and sponsorships - Made sales calls to local automotive repair shops, body shops, and national automotive chain stores- Oversaw all pricing and inventory for the 2000+ parts on hand- Year-to-year growth of over 30% in sales revenue breaking the $1 million dollars in revenue -
Marketing ManagerTurmer Media Group Jul 2004 - Aug 2005- Managed all marketing efforts for Turner Media Group and its subsidiaries Turner Ad Group and The Networks Group- Created all marketing collateral including media kits, print ads, sales videos and presentations - Managed all marketing projects, working with an internal creative department- Organized and executed all tradeshow appearances and activitiesCoordinated the development of new corporate website - Worked with partners on the fulfillment of sponsorships- Created initial brand guidelines for Turner Media Group and its subsidiaries- Wrote and distributed all press releases, that yielded multiple pickups in trade publications
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Consumer Marketing ManagerTechtv Dec 2002 - Jul 2004- Managed planning, execution and brand consistency of campaigns supporting TechTV’s programming including online and print media - Served as the point person for advertising agency projects- Identified, negotiated and executed potential partnership/barter opportunities- Managed consumer trade shows presence including negotiating terms, working with outside vendors, coordinating internal teams, developing marketing collateral, executing stunts and overseeing all booth construction and activities- Investigated potential sponsorships supporting network brand awareness as well as niche show specific opportunities- Solely managed a $500K budget, as well as the day to day management of the entire multi-million dollar consumer marketing budget- Managed the execution of high level programming partnerships including United and Delta airlines- Assisted in the development of the internal TechTV website to increase brand support among employees -
Business Development And Web Business CoordinatorTechtv Apr 2001 - Dec 2002- Developed and managed high-level business partnerships, including programs that involved online advertising, e-commerce, email marketing and content integration- Individually responsible for developing advertising packages for sales force and responding to online RFPs- Project manager for all converged sales deals which accounted for over 20% of web revenue budget- Assisted in the execution, tracking and optimization of all online advertising campaigns- Evaluated potential content syndication deals and executed those deals, including a weekly content feed to a major cable distributor- Managed relationship with publishing partner on the TechTV books project - Analyzed financial data to track monthly trends, make realistic revenue forecasts and make recommendations for twelve titles in 2003 -
Assistant To Vice President Of MarketingTechtv Oct 2000 - Apr 2001- Responsible for maintaining the day-to-day activities of the Vice President of Marketing/ Web Operations- Lead group events that increased department cohesiveness and morale
Annie Hatter Education Details
Frequently Asked Questions about Annie Hatter
What company does Annie Hatter work for?
Annie Hatter works for Buderflys Technologies, Inc
What is Annie Hatter's role at the current company?
Annie Hatter's current role is Head of Operations and Customer Care.
What is Annie Hatter's email address?
Annie Hatter's email address is an****@****ail.com
What is Annie Hatter's direct phone number?
Annie Hatter's direct phone number is (844) 541*****
What schools did Annie Hatter attend?
Annie Hatter attended University Of Oregon Lundquist College Of Business.
What are some of Annie Hatter's interests?
Annie Hatter has interest in Electronics, Home Improvement, Reading, Sports, Collecting, Home Decoration.
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