Annie Kelleher Email & Phone Number

Bristol, GB

- Managing a team of administrators, including performance, capacity planning and dealing with any employee related issues- Writing and implementing procedures and processes to deliver the correct customer outcomes and Quality controls- Analysing MI to ensure accurate data is being provided to the department head and to identify trends and highlight.

- Managing and co-designing online operations procedural hub and ensuring all information was current and up to date

- Processing payments for customers- Adhering to payments risk policies using Experian and World Check- Implementing controls & processes for issuing of payments- Audit checking of payments for agent accuracy and record keeping

- Dealing with risk and audit within the branch - Reviewing application records for discrepancies, in order to maintain accurate information and records- Coaching, guiding and providing support for team members- Deputising for branch managers

- Frontline customer service provision, dealing with cash transactions and queries- Monitoring the service status of the branch’s self-service equipment- Identifying common fraud/errors/irregular transactions- Dealing with customer transactions/cash handling/foreign currency/cheques/drafts

- Provided 1:1 support dealing with Autism and challenging behaviours- Reviewed and enhanced Care Plans and Risk Assessments- Helping with learning and personal development- Establish and maintain positive and supportive relationships - Identify specific educational, social and emotional challenges/gaps and the appropriate support required to address those.