Annie L. Email and Phone Number

- Rostering - Team of 30 direct reports- Ensuring all events and classes are set up correctly - Ensuring the venue is presentable at all times- Ensuring all departments are working well and effectively- Liaising with the Chef to ensure all catering and stock is delivered on time - Using OPERA - PMS & Sales and Catering System- Liaising with Macquarie University for any issues

- Rostering - Team of 8 direct reports- Conducting Site Inspections- Ensuring all events and classes are set up correctly - Ensuring the venue is presentable at all times- Liaising with the Chef to ensure all catering and stock is delivered on time - Using OPERA - Sales and Catering System- Approving invoices

- Conducting Site Inspections- Ensuring all events are correct- Turning all initial event inquires to confirmed bookings- Ensuring all events are pre-paid upfront in line with the Terms and Conditions- Ensuring all classes adhered to, e.g. lectures are set up correctly- Using OPERA – Sales and Catering System

- Rostering – team of 18 direct reports- Conducting Staff Appraisals- Reporting directly to the Director of Food and Beverage & Conference and Events and General Manager- Overseeing all Banquets, Room Service, Minibar, Restaurant and Cocktail bar and the lobby cafe- Using KPI’s to measure wages and costings- Liaising with suppliers to get better quality materials/equipment- Dealing with Complaints- Stock take, Stock Handling and Stock ordering- Using Point of Sales system – MICROS- Liaising with the Head Chef for updating/changing Food menu

- Rostering – team of 10 direct reports- Reporting directly to the Banquets Manager and Director of Food and Beverage- Stock take, Stock Handling and Stock ordering- Overseeing all functions- Cashiering- Cross trainer- Departmental trainer- Training new employees- Conducting Briefings and Debriefs - Dealing with Guest Complaints - Using Point of Sales system – Infogenesis- Using OPERA – PMS System- Ability to keep the confidentiality of all celebrities that in house, which resulting in the clients requesting me to be on shift.