● Created, compiled, and submitted course materials to states for continuing education courseapprovals.● Managed documentation submitted to states in a timely and accurate manner.● Differing state requirements demanding precise “attention-to-detail” skills.● Created and submitted updated materials to states in the case, of course, denials.● Managed conference class sessions. Obtained class approvals based on the session schedules.● Developed training materials for the accreditation department.● Proactively coordinated and managed multiple projects in various stages of completion.● Continuous follow-up and communication with all stakeholders.

●Created and managed client invoices with pricing unique to each program.● Account collection management – brought “Past Due” invoices from over 90 down to under 20.● Managed accounts payables for business.● Assisted in other departments learning course accreditation and compliance for attendees● Trained new billing specialist, upon promotion, and remained senior leadership for ongoing reference.

● Coordinated complete event management and implementation for golf trips and golf spectatorevents.● Managed the creation of marketing materials, ongoing advertising campaigns, and websites.● Negotiated event details and pricing with golf courses.● Coordinated schedules with the transportation company to and from golfing events.● Managed all reservations and processed payments.● Accompanied guests on the golf trips to ensure quality and solve any issues that may arise.● Provided customer service experiences that were VIP quality.● Trained and managed an assistant.● Assigned and coordinated the workload and ensured completion.● Reported progress and customer satisfaction to stakeholders.

● Supported the sales team of approximately 30.● Organized weekly sales call and followed up on the requests of the sales team.● Responsible for project implementation of business VoIP phone systems from order submission toinstallation.● Integration with customers, sales reps, and technical team in coordination of the installation process.● Complete office management.● Maintained office and virtual filing systems.● Responsible for fielding customer service calls and routing them to the correct staff member.● Reported service issues to internet providers on behalf of clients.● Managed progress on service issues, communicating between internet provider, IT technical supportteam, and client.

● Managed all aspects of rentals for single-family, multi-tenant, and seasonal cottage properties.● Inspected vacant properties and arranged for maintenance on repairs.● Advertised vacant properties● Scheduled and conducted showings to prospective tenants.● Screened prospective tenants to determine eligibility.● Administered all functions of admissions.● Ordered credit checks and was responsible for obtaining and filing all lease documents.● Responsible for initial walk-throughs with new tenants to document the condition of the property.● Managed accounts receivable and payables for properties.● Collected current rents and followed up on delinquent rents.● Coordinated routine maintenance, as needed, on rental dwellings.● Created and maintained websites for weekly cottage rentals.● Booked reservations and processed rent payments.● Coordinated cleaning schedules to ensure that weekly rentals were available at check-in.

● Compiled payroll for 50+ staff members.● Human resources and new-hire onboarding.● Ensured that new-hire paperwork was complete.● Created and maintained an employee filing system.● Handled compliance and recognition programs for multi-unit operations.● Assisted in creating a concept, construction, and opening of an indoor family fun center.● Helped in all aspects of the restaurant and entertainment business platforms as needed.● Marketing, customer relations, vendor management, and event planning

Trained all incoming Front Desk employees. One week sessions inclusive of all duties entailed in position. Let tours of hotel property for new employees, potential corporate customers, and potential guests. Front Desk agent responsible for greeting guests and providing Marriott hospitality upon check-in. Managed room blocks for groups and corporate events coming to resort.