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I am a results-driven seasoned manager and technical leader with 25+ years of extensive experience. I am currently managing the Disaster Recovery Team performing all DR activities within IT. I was previously managing a patch team to mitigate and manage all vulnerabilities and patching activities. My last job was managing a 24/7 network operation center with 10 staff providing 1st and 2nd level production and technical support on enterprise-wide data, applications, and infrastructure activities. My team also monitored major security events and provided instant response to any cyber-attack. I also served as a backup Incident Manager and afterhours Helpdesk support. Prior to my relocation to Los Angeles, I managed the Network Engineering and Operations department for First Hawaiian Bank, Hawaii's biggest bank, and used to be a team leader/engineer of its Server and Desktop department. Throughout my career, I supported Data Center, WAN, LAN networking, infrastructure, servers, desktop, software, and peripheral. Along with my technical background, I also have 15+ years of supervisory and managing experience with a strong team-building ability and have served as a technician, engineer, team lead, project manager, and vendor manager.
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Vice President & Department Manager, Enterprise Command CenterBank Of The West Aug 2008 - Dec 2014Monterey Park, Ca• Managed a 24/7 enterprise data operation/monitoring department (NOC) with 10 staff.• Provided 1st and 2nd level production and technical support on enterprise-wide data and infrastructure activities for over 700+ locations in 19 states on circuits, routers, switches, servers, and company’s WAN, LANs, Wireless network, databases, FTPs, and applications. • Monitored major security events and provide instant response to any cyber-attack.• Managed relationship and negotiated support contracts with several circuit and communication carriers, various application vendors, and 3rd party value added support companies. • Provided guidance and technical assistance to staff, vendors, and clients.• Maintained above average 99.99% production system uptime by implementing new proactive monitoring tools and processes. • Reduced escalation time by 80% and avoided production outage by 50% by creating and revising operational guidelines and standards.• Ensured KPI, SLA, and OLA were accurate and follow company’s ITIL standard to provide fast, accurate, and efficient support to all customers.• Maintained a record of less than 10% turnover rate in a high turnover department. -
Assistant Vice President And Department Manager, Data Communication Network DepartmentFirst Hawaiian Bank Sep 2005 - Aug 2008Honolulu, Hi• Managed the Network Engineering Department for WAN and LAN network communications. • Managed and supported Data Centers for Hawaii's biggest bank and supported over 400+ circuits and locations with over 2000+ users. • Manager of a data networking team of six network engineers and was responsible for directing their functional and production activities to support bank's current and future needs.• Planned and supported all networking activities to 80+ US and Pacific locations; circuits, and routers/switches including WAN, LAN, Wireless, Frame Relay, MPLS, Point-to-point circuits, DNS, network security, VoIP, and network management tools.• Established standards for wide-area and local-area networking within the organization for operational and disaster recovery purposes.• Increased network reliability by 20% and reduced troubleshooting downtime by 50% through re-engineering network architecture and tools. • Served as one of the primary escalation point of contacts for major and/or disaster events.• Recommended, planned, budgeted, and implemented new data and telecommunication technologies for the organization and ensured that all policies and procedures were maintained according to audit and regulatory guidelines, directives, and company policies.• Established environmental and infrastructure standards for the organization. -
Pc & Lans OfficerFirst Hawaiian Bank Jan 2001 - Aug 2005Honolulu, Hi• One of two team leaders of a server/desktop department provided support to day one applications, LAN switches, servers, and desktops. Provided Help Desk and application support to all users/vendors. • Supervised six staff/vendor to support internal network of over 2,000 nodes.• Served as a mentor to all departmental LAN administrators, monitored their performance, and ensured audit and regulatory guidelines, directives, and company policies were being followed.• Managed large to medium size projects and served as project leader and technical lead.• Responsible for vendor management such as negotiating contracts, monitoring performance, and ensuring customer satisfaction.• Installed, configured, maintained, and updated network switch, cabling infrastructure, server, PC, and peripherals for the entire organization.
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Network Engineer, Network Specialist, Pc AnalystFirst Hawaiian Bank Oct 1989 - Jan 2001Honolulu, HiNetwork engineer supported infrastructure, WAN, LAN, PC, and server hardware. These various positions supported WAN and LAN environment including desktop, routers, switches, hubs, Windows & Netware servers, Windows & OS2 PCs, cabling Infrastructure, data center support, applications and email support, etc.
Annie Lui Skills
Annie Lui Education Details
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Management Information Systems
Frequently Asked Questions about Annie Lui
What is Annie Lui's email address?
Annie Lui's email address is an****@****cnb.com
What is Annie Lui's direct phone number?
Annie Lui's direct phone number is +165722*****
What schools did Annie Lui attend?
Annie Lui attended University Of Hawai‘i - Shidler College Of Business.
What skills is Annie Lui known for?
Annie Lui has skills like Disaster Recovery, Data Center, Networking, Security, Switches, Servers, Vendor Management, Routers, It Management, Business Analysis, Enterprise Software, Network Security.
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Annie Lui
Business Intelligence Analyst - Tufts Health Plan-Network Health - Hedis ReportingMalden, Ma1broadinstitute.org
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