Annie Luke Email & Phone Number

Vancouver, British Columbia, Canada

British Columbia, Canada

Connecting communities to zero-carbon emission e-scooter experiences, increasing local economies and electrifying the tourism industry.

Toronto, Ontario, Canada

Supported the launch of an elevated Club Lounge, and two new Venues; Dual Citizen and 43 Down.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Rooms Division- Housekeeping Supervisor (June-November, February-Present)- Manager on Duty (November-April)- Engineering Project Coordinator (August-November)

Victoria

Worked salad and sautee stations, prep, lunch and dinner services as well as closing for the night. Managed waste reports and provided solutions and/or suggestions. Assisted in training new staff. Ran half of the line on weekends in regards to being on apps call and assisting both sautee and salad stations. Received Kaizen award for demonstrating the desire for continuous improvement for both myself and the company. Additionally, I received 3 separate monthly Peak Performer awards while at Cactus Club Cafe.

The Bay Centre

Providing exceptional customer services to patrons; creating several outfits for them, providing tips and tricks, lending advice and speaking in french to overseas or cross-country customers. Received awards for the highest unit sales per transaction as well as running the highest efficiency in my store.

Hong Kong

I provide a one-stop shop service that allows VIP and Harbour Club members to check-in, check-out, enjoy F&B experienced with a remarkable Harbour Club Lounge view of Tsim Sha Tsui, Wan Chai & Central as well as seek Concierge services. I have strengthened my administrative abilities while at the Harbour Club department through learning F&B documents and FO procedures. Received many recognitions for my customer service from more than 20+ guests. General Manager approached me with congratulations for being the sole intern -- out of many years of running an internship program -- who has received the most positive feedback for their performance and customer service abilities.

Hong Kong

Two month internship as a concierge. I provided guest service with excellence.

Victoria, British Columbia

- Welcoming guests in a friendly, enthusiastic manner- Providing Food and Beverage service with excellence- Setup and tear down or refresh banquet functions with efficiency- Have attention to detail and ensure cleanliness of service areas- Reading and understanding Banquet Event Orders and following every last detail- Direct liaison with Events department and Culinary department to ensure setup of function meets standards- Working quickly and efficiently with team members and individually- Ensures that all safety procedures are followed when transporting equipment and reports injuries immediately to leader- Responsible for handling of all equipment and linens and ensuring they are in good working condition- Follows the Inn at Laurel Point’s procedures and code of ethics as well as the four core values; excellence, respect, stewardship and curiosity. * Is a first aid attendant on duty

Comox B.C.

Worked for three days at Comox Valley's annual Filberg Festival as a cashier and barista for Royston Roasting and have become a part-time barista during holidays and the summertime.

Summer position

Courtenay Bc

Opened new restaurant location. Assisted with streamlining processes for an efficient workplace. Delivered services for guests: Water, flip tables, some hostess experience, running food, expediting, barista and organizing reservation book.

Comox Valley

Wiped counters, mopped floors, cleaned washrooms, did the laundry, prepped desserts and served food in the cafeteria line at a summer Cadet camp.

Comox Bc

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Cohort Representative Diversity Action Group Co-Founder of Royal Road’s Business ClubExecutive Management MBA.

Accelerated Bachelor’S Degree, International Hotel Management, Distinction

Activities and Societies: Founders Award

Hospitality Management, Business, Dean'S Honour Role

Activities and Societies: Canadian Blood Services PresidentBeverage Operations - Marketing Officer - Communicated with team about process.

Education record

Activities and Societies: International Sorority Kappa Beta GammaRecruitment Chair - Organized three days worth of events - Contacted.

10-12

Activities and Societies: SPARC (Student Peer Activities Resource Counsellor); planned Jeans Day, Masquerade Ball, International Dance.

5

Activities and Societies: Competitive SwimmingPrivate school in Australia.