Annie M. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Responsible for the day to day operations of the Catering department at York University.Oversee conference & catering functions and special events for internal and external clients/ groups.Meet with clients to determine catering requirements, floor plans, rentals, staffing for events.Responsible for customer booking and creating contracts.Work closely with Executive to plan menus for clients.Responsible for final approval of conference contracts pre-event.Ensure job… Show more Responsible for the day to day operations of the Catering department at York University.Oversee conference & catering functions and special events for internal and external clients/ groups.Meet with clients to determine catering requirements, floor plans, rentals, staffing for events.Responsible for customer booking and creating contracts.Work closely with Executive to plan menus for clients.Responsible for final approval of conference contracts pre-event.Ensure job instructions are clearly understood so that tasks are completed effectively to the client’s satisfaction.Ensure all staff provide quality, courteous service to all customers.Ensure that food and service meet quality control standards.Manage conference and related catering purchases and inventory.Participate in Operational Reviews for the departmentResponsible for departmental budgetConduct weekly meetings with team.Ensure that all outside personnel such as agency waiters and bartenders meet Aramark standards and are well informed about the job we require them to do according to the functions, special events and delivery.Responsible for seeking new clients and sales to grow the business.Establish and maintain clientele rapports.Resolve customer concerns.Oversee staff scheduling.Oversee training and management of staff.Ensure proper handling of Company Property.Ensure all staff adhere to the Health and Safety Policy as well as Aramark Policies and Procedures.Adhere to the Aramark policies and procedures, as well as the Health and Safety standards.Uphold catering standards through training and taking part in program updates offered through Corporate programs Show less

Toronto, Canada Area

• Consistently exceed sales quotas for new and used cars.• Work with customers to ensure they are matched with vehicles that match their preferences. • Ensure customers are kept well informed to make the best decisions for their needs.• Follow up with potential customers to answer questions and encourage return visits.• Follow up with customers after sales to ensure complete satisfaction.• Seek out potential customer leads through referrals and advertisement on social… Show more • Consistently exceed sales quotas for new and used cars.• Work with customers to ensure they are matched with vehicles that match their preferences. • Ensure customers are kept well informed to make the best decisions for their needs.• Follow up with potential customers to answer questions and encourage return visits.• Follow up with customers after sales to ensure complete satisfaction.• Seek out potential customer leads through referrals and advertisement on social media.• Respond to all customer requests timely and efficiently. Show less

Toronto, Canada Area

- Drives the implementation of all Outlet promotions by developing action plans and motivating employees to meet the operational and organizational objectives- Hire, promote, terminate, and discipline employees- Maintain up-to-date files on all Employees, prepares schedules and completes payroll duties. Monitor employee’s performance.- Sets Outlets standards, expectations, and completes training of employees. - Provides coaching and direction to employees to achieve operational… Show more - Drives the implementation of all Outlet promotions by developing action plans and motivating employees to meet the operational and organizational objectives- Hire, promote, terminate, and discipline employees- Maintain up-to-date files on all Employees, prepares schedules and completes payroll duties. Monitor employee’s performance.- Sets Outlets standards, expectations, and completes training of employees. - Provides coaching and direction to employees to achieve operational goals.- Solicits Member feedback and recommendation on a daily basis.- Handling members complains, noting any changes or actions taken and initiating follow-up contact with customers. Show less

Toronto, Canada Area

• Responsible for the appropriate and timely set up of all functions while maintaining or exceeding organizational standards.• Created work schedules for 35 staff and 2 supervisors, in line with event requirements.• Assigned daily duties for staff in order to ensure compliance with event contract details.• Actively resolved unexpected challenges in order to ensure an efficient and successful event.• Worked closely with other departments and suppliers/vendors to ensure timely… Show more • Responsible for the appropriate and timely set up of all functions while maintaining or exceeding organizational standards.• Created work schedules for 35 staff and 2 supervisors, in line with event requirements.• Assigned daily duties for staff in order to ensure compliance with event contract details.• Actively resolved unexpected challenges in order to ensure an efficient and successful event.• Worked closely with other departments and suppliers/vendors to ensure timely delivery of all event requirements.• Maintain a high level of service through hiring, training and coaching of all direct reports and staff.• Responsible for accurate invoicing for every event.• Attended weekly operations meetings, cross trained and maintain positive working relationships with other departments;• Ensured facility cleanliness is consistently maintained to uphold Club standards. Show less

Toronto, Canada

• Guided, directed, organized, and executed all private events within the Club.• Created work schedules for 15 staff and 1 supervisor, according to event requirements.• Assigned daily duties for staff in order to comply with event contract details.• Actively resolved unexpected challenges in order to ensure a successful event.• Liaised with other departments and suppliers to ensure timely delivery of all event requirements as specified in the event contract.• Managed and… Show more • Guided, directed, organized, and executed all private events within the Club.• Created work schedules for 15 staff and 1 supervisor, according to event requirements.• Assigned daily duties for staff in order to comply with event contract details.• Actively resolved unexpected challenges in order to ensure a successful event.• Liaised with other departments and suppliers to ensure timely delivery of all event requirements as specified in the event contract.• Managed and controlled the inventory and labor costs on a weekly basis.• Responsible for hiring, training and supervision of banquet staff.• Ensured high level of department morale was maintained through coaching and counseling of staff.• Responsible for accurate invoicing for every event.• Ensured facility cleanliness is consistently maintained to uphold Club standards. Show less

Bachelor'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Economics