Providing excellent customer service to policyholders on behalf of Phoenix Group. Conversing with financial representatives and internal departments. This role required administrative skills on platforms such as Stream, SPICE and Mainframe.

A team member, working within a busy restaurant and bar environment serving food and drink. Also, working individually in hospitality suites as a waitress. This role has enhanced my people management skills and cash handling. I have worked at venues including: The Open, The OVO Hydro and Gleneagles Hotel.

Member of a childcare team with responsibilities for health and safety, organising creative activities and liaising with parents regarding child welfare and behavioural matters. This role required skills in diplomacy and effective team communication.