As the Director of Operations for Nokomis Health I strive to ensure exceptional client service from every interaction with our staff every day. I lead client implementations and account management, as well internal business operations. I am responsible for optimizing operational procedures, processes, and staffing.As a leader, I believe in creating a culture that includes trustworthiness, decisiveness, and positivity. I am known to inspire and lead through action providing my team with the necessary tools to meet the needs of our best places to work company.We were founded in 2013 with the goal of creating a payment integrity company that would be known as a great place where people want to do work that matters. Nokomis provides post-adjudication, prepayment claims accuracy and review services to health plans and self-funded employers. Its three-step process – proprietary automated review, experienced coder analysis, and records review – allows Nokomis to find coding errors and unsupported claims other companies miss, often amounting to 10% or more of the medical spend.I began my career as a teacher and in customer service with Regis and was promoted into Human Resources and operational roles. My interesting career path has provided me with a valuable insights and practical applications to understand the customer and help them resolve their issues successfully.
Listed skills include Customer Service, Teamwork, Microsoft Office, Time Management, and 15 others.