Annie Poyner Email & Phone Number

Issaquah, Washington, United States

Launched and developed the Study Zone tutoring program, expanding it from a pilot into a comprehensive, system-wide initiative across 38 library locations. In 2020, broadened the program to include Tutors, Math Club, Reading Buddies, and Kids & Teens Talk Time, offering services both online and in-library.Successfully manage over 500 volunteers and 10,000+ student visits annually, with the program recognized as the largest library-based tutoring initiative in the U.S. and highlighted in "Creating & Managing the Full-Service Homework Center" by Cindy Mediavilla (ALA Editions, 2018). Secured a $169K grant from the KCLS Foundation for 2024-2025 to revitalize in-library programs post-pandemic and earned the KCLS Catalyst Award (2022) for excellence in library services.Oversee a team of 80+ staff and volunteers, including 40 online and 40+ in-library. Develop online protocols, manage complex scheduling, and ensure effective program delivery through staff training in digital tools like Zoom. Address technical issues, student behavior, and performance for both online and in-library staff. I emphasize transparent, reliable internal communications to enhance employee and volunteer engagement, enabling delivery of consistent and positive customer service.Align program goals with organizational strategy, adapting processes to meet community needs. Provide coaching in volunteer management, student support, and conflict resolution. Foster a 10+ year partnership with the Korean American Parents Association to enhance community outreach.Create and manage training content, annual program budgets, and promotional materials. Lead program promotion, web content, and staff meetings. Produce annual reports, newsletters, and coaching materials to support ongoing program success.

Burlington, Washington, United States

As a Volunteer Coordinator at Humane Society of Skagit Valley, I led a dynamic volunteer program dedicated to supporting animal welfare. My role encompassed a range of responsibilities aimed at enhancing volunteer engagement and program effectiveness:Volunteer Management: Oversaw volunteer scheduling, ensuring optimal coverage and effective performance across various shifts and roles. Implemented robust policies and procedures to streamline volunteer operations.Community Engagement: Oversaw outreach and educational events, cultivated sponsorships for fundraising.Event Management: Coordinate annual fundraising events, including staging, engagement and program planning, donations and auction activities.Training & Development: Developed and executed a comprehensive onboarding and training program for new volunteers, ensuring they were well-prepared to contribute effectively to shelter operations.Coaching & Performance: Provided ongoing coaching and support to volunteers, focusing on performance improvement, conflict resolution, and professional development.Risk Assessment: Conducted risk assessments to ensure a safe and productive environment for both volunteers and animals. Addressed potential issues proactively to mitigate risks.Program Enhancement: Continuously evaluated and refined volunteer policies and practices to enhance program efficiency and volunteer satisfaction.My tenure at Humane Society of Skagit Valley was marked by a commitment to creating a positive and impactful volunteer experience, contributing to the overall success and mission of the shelter.

Oakland, California, United States

Conversation Coach (while in college): Assisted English language learners in improving their conversational skills through personalized coaching and practice sessions. Developed tailored lesson plans to meet individual learner needs and goals.Registrar:Managed onboarding processes for new English language learners, ensuring a smooth transition and successful integration into the program. Oversaw quarterly course registration, maintaining accurate records and managing the student database. Coordinated administrative tasks related to student enrollment and program logistics.Program Coordinator:Facilitated and managed all aspects of group visits from Japan, including homestay arrangements, class schedules, and assignments for conversation coaches. Planned and organized excursions, including scheduling, booking, and transportation, to enhance the cultural and educational experience for visiting groups. Acted as the primary point of contact for visiting groups, ensuring their needs were met and their experience was seamless.