As a seasoned Program Manager, I excel in building high-performing teams, driving complex projects to successful completion, and developing programs that deliver tangible results. My expertise lies in taking projects from concept to execution, ensuring alignment with organizational goals while navigating challenges and adapting to change. Whether it's coaching remote team members, overseeing cross-functional projects, or developing new programs, I’m committed to fostering a growth mindset and driving continuous improvement.At KCLS, I developed Study Zone into a suite of online and in-person learning programs, supporting more than 500 volunteers and 80 staff in delivering a consistent and positive experience for more than 10,000 student visits annually. My experience designing, developing, and delivering high-quality training for staff and volunteers highlights my skill in translating complex, technical concepts into approachable content. My extensive communications background incorporates technical writing, web content, copywriting, newsletters, coaching blogs, storytelling, instructional documents and videos, Sharepoint and ZenDesk management. I specialize in designing visually approachable content for diverse internal and external audiences of different age, language and technical skill.I prioritize building trust, collaboration and inclusion, empowering my team members to excel and grow while working together towards common goals. My approach is hands-on and results-driven, with a focus on creating environments where innovation thrives, and projects succeed.I’m excited about opportunities where I can leverage my skills in team building, project management, and program development to drive impactful change. My superpowers are Patience and Imagination.