Annie Sutherland Email and Phone Number

1:Responsible for the daily Operations of the Housekeeping Department at Citadines Hotel2:Responsible for achieving and exceeding guest service standards3:Allocating and daily checking of guest rooms.4:Daily auditing of guests rooms and staff to ensure quality is maintained.5:Overseeing the cleaning of guest rooms and public areas through, through inspection in accordance with the Hotel Brand standards6:Maintaing cost control systems for staff, linens, inventories, cleaning and guest supplies7:Working closely with the Hotels laundry provider to ensure a high standard of laundering is maintained and costs are controlled.8:Liaise with the Front office, & Maintenance in regard to readiness of rooms with particular attention to guests special requirements.9:Working closely with Residence and Department Managers to exceed guest expectations.10:Achieve excellent results in the annual Company audits.11:Effectively manage projects and negotiate with contractors and suppliers to ensure the Hotels needs are met.12:Responsible for recruitment, disciplinary procedures, performance evaluation training and development of all housekeeping staff and the development of the Housekeeping leadership team13:Maintaining cleanliness of work areas and auditing equipment regularly to prevent a safe working environment.14:Complying with OHS legislation and company OHS policies to ensure a safe working environment.15:Maintaining the security and privacy of guest demonstrating integrity and diligence at all times.16:Working closely with the Operations Manger and other Housekeeping Managers in the company to ensure the smooth operations for all properties in Perth.17:Developing, maintaining, and train policies and procedure for all staff.18:Training and mentoring leadership staff.19:Remotely Manager Attika Hotel in Northbridge