Annie Tam Email and Phone Number
Hong Kong
Annie Tam's Location
Hong Kong SAR, Hong Kong
Annie Tam's Contact Details
Annie Tam work email
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- Valid
Annie Tam personal email
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Annie Tam phone numbers
About Annie Tam
Annie Tam is a Associate Director, Airport Passenger and Hospitality Services at Plaza Premium Group. She possess expertise in airlines, airports, customer service, security, travel management and 22 more skills.
Annie Tam's Current Company Details
Plaza Premium Group
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Associate Director, Airport Passenger and Hospitality Services
Hong Kong
- Website:
- plazapremiumgroup.com
- Employees:
- 2976
Annie Tam Work Experience Details
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Associate Director, Airport Passenger And Hospitality ServicesPlaza Premium GroupHong Kong
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Senior Manager, Airport Passenger And Hospitality Services, Group OperationsPlaza Premium Group Sep 2022 - PresentHong Kong Sar
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Manager, Group OperationsPlaza Premium Group Sep 2021 - Aug 2022Hong Kong• The Primary source of support for all global lounges.• Providing support at RFP and RFQ stages for both start-up of new lounges and Airport Passenger Services.• Pre-opening critical path and coordination with PIC and HQ relevant departments.• Gate keeper of all Operational Manuals and SOP, update and apply new SOP and policy to all global lounges and Airport Teams.• Monitoring daily operations to ensure smooth operations and to provide operational updates to Senior Management with the support of lounge analysis.• Monitoring customer feedback from various sources and alerting Group Director of Lounges. Work closely with Customer Engagement Center on customer survey and feedback.• Work closely with IT in relations to all lounge and Airport systems’ development, enhancement, support and maintenance.• Work with HQ project team and local business units on the various business plan.• Establish bespoke operations and training programs with business partners to enhance the overall business results and / or quality.• Work across functionally with other departments on service improvement initiatives & revenue generation
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Head, Airport OperationsHk Express Jan 2017 - Nov 2017Hong Kong• Oversees daily operations for both HK and outports, including performance and safety & security aspect• Manage a 24/7 operational support team at Control Center to support HK and outports operations activities• Manage all daily airport-related aspects of flight and disruption handling• Work with contract team on vendors, Ground Handling Company performance and SLA• Liaise with all related regulatory bodies, Civil Aviation Bureau, CIQ, Airport Authorities to ensure all regulations are in full compliance• Setting up new ports and prepare readiness till launch• Adopt and revise Airport Operations SOP to ensure Company regulations and policies are followed and to ensure communication and implementation take place at all ports• Budget and cost control of Airport Operations of both HK and outports• Set up outport offices and staff recruitment and adhere to local Aviation regulations -
Head Of Ground OperationsV Air Corporation Mar 2015 - Oct 2016Taipei City, TaiwanV Air is a Taiwan LCC and I am taking care of Ground Operations Department. My role includes;- working closing with our Ground Handling Companies to ensure performance are up to our standard;- working closely with Government regulators to ensure all requirements are met for all stations;- Setting up new ports including contract negotiation with GHA, Airports and vendors;- Budget;- Operational manuals;- Setting up Cargo operations;- Staff development and planning -
Regional Airport ManagerJetstar Airways 2013 - Feb 2015Hong Kong- responsible for stations start up and continuous monitoring on their performance - participate in CMT/SMS- conduct station audit- deliver training - operational manual review and updates -
Team ManagerAmerican Express Mar 2011 - Dec 2012• Take care of both Travel and Lifestyle Team for request and arrangements made by HK Centurion and Platinum Card Members.• Administration work• Recruitment and process for all hires• Crisis Response Team committee• Business Contingency plan owner• People management -
Manager, Airport OperationsViva Macau Airlines Jun 2008 - Apr 2010• To ensure daily operation is run smoothly• Closely monitor station and outport stations performance• Liaise and co-ordinate with ground handling agencies and local aviation authorities• Conduct training and Airport audit for out-stations• Office administration work
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Corporate SecurityDragonair Mar 2007 - May 2008• To conduct security and quality audit for all Dragonair stations.• To conduct security training and briefing for all Dragonair employees at all stations.• To prepare, train and run Emergency and Accident exercise for all Dragonair stations.• Respond to all security related incidents at HKIA, such as unruly passengers, deportee and fraud document.• To assist in updating Crisis Manual.• Responsible for the application and issuance of Company Control Card, Airport Permit Pass as well as Staff card.
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Duty Manager, Customer ServiceUnited Airlines Mar 1990 - Aug 2006-Assigned as station ground safety and security coordinator (GSC) since 2002. To ensure 100% compliance on all security and safety related issues. To coordinate with vendors to ensure no security breach. Responsible to update emergency manuals-Emergency Response Process Coordinator (EPRC) trained and acts as station’s humanitarian response expert. -Assigned as fraudulent document and fines coordinator since 1998. Liaise with HK US-Consulate (Document team), HK Immigration AIG team, World Headquarter (WHQ) and US Department of Homeland Security to report and stop potential fraud document case. Successfully stopped over 80-100 cases in average per year to avoid immigration fines. Assigned as fraudulent document and fines coordinator since 1998. Liaise with HK US-Consulate (Document team), HK Immigration AIG team, World Headquarter (WHQ) and US Department of Homeland Security to report and stop potential fraud document case. -Assist with new station start up at Ho Chi Minh -Oversee daily operations in order to achieve company goals. Decision making, planning, coaching, counseling and problem solving. Coordinate with inter-departments/stations when flight irregularities occurred.
Annie Tam Skills
Airlines
Airports
Customer Service
Security
Travel Management
Amadeus
Tourism
Customer Experience
Team Leadership
Training
Airport Management
Hospitality Management
Leisure Travel
Call Centers
Aviation
Commercial Aviation
Operations Management
Flights
Aircraft
Online Travel
Project Planning
Recruiting
Coaching
Airline Management
Ground Handling
Hospitality Industry
Management
Frequently Asked Questions about Annie Tam
What company does Annie Tam work for?
Annie Tam works for Plaza Premium Group
What is Annie Tam's role at the current company?
Annie Tam's current role is Associate Director, Airport Passenger and Hospitality Services.
What is Annie Tam's email address?
Annie Tam's email address is an****@****.com.tw
What is Annie Tam's direct phone number?
Annie Tam's direct phone number is +886244*****
What skills is Annie Tam known for?
Annie Tam has skills like Airlines, Airports, Customer Service, Security, Travel Management, Amadeus, Tourism, Customer Experience, Team Leadership, Training, Airport Management, Hospitality Management.
Who are Annie Tam's colleagues?
Annie Tam's colleagues are Wagner Mota Dos Santos, Mohammad Ikhalakh Shaikh, Roberto Ducca, Feven Gebreyes, Lewis Fernandes, Kimberly Yap, Seema Bahadur.
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