emergiTEL is a one of Canada's fasting growing staffing providers, with a specialization in the placement of IT and Telecom professionals on a contract and permanent basis. Having just celebrated our 12th year anniversary, we are well positioned to provide our clientele and candidates with an experience like no other. Through the use of internal thought leaders and subject matter experts, emergiTEL differentiates itself by injecting first hand technical expertise into the recruitment process, coupled with a customizable and intuitive qualification processMy role at emergiTEL is to ensure overall performance and success of day to day recruitment activities including managing recruiter’s performance and client dealing (currently team of 17 direct reports and 6 accounts under me)

Managed end-to-end hiring process including prescreening, interacting with the vendors, initial interviews, campus interviews, rolling out the offer letters and background checks- Designed and delivered orientation program for new employees to familiarize them with the company policies and procedures- Introduced company's first formal performance review program, established Grading structure and Career Ladder- Project managed the rollout of a new HRIS system (Microsoft Dynamics AX) including research, providing requirement document, working with the technical teams, performing user acceptance testing and reporting bugs and enhancement requests, data migration and change management. Delivered the project within the stipulated timeline and with high quality, earning appreciation from the management and employees- Provided creative solutions to process and reporting challenges provided by users- Managed and supervised MSS Internship scheme and ensured gainful utilization of more than 50 interns- Researched best practices and updated the competency tools, practices and processes- Reviewed and revised the existing Job Descriptions & Career Development Framework to produce Technical & Core competencies

Successfully source for Business Development Agents, Account Executives, Branch Managers and Regional Managers among other profiles- Create and post Job Ads- Successfully placed 3 or more candidates every month- Identify and source top talent using Hire Desk and other portals/ social media forums like Monster, Workopolis, Indeed, LinkedIn and Facebook- Pre-screen candidates efficiently and effectively to ensure qualified candidates- Use Hire desk /Taleo to track applicants

- Conducted behavioral interviews and reference checks; extend offers; conducted new hire orientation- Updated weekly staffing metrics and summarized HR team metrics for management review; develop strategies for effective recruitment and selection channels (e.g. career fairs, road shows)- Created strong partnerships with managers and coach assigned client group on all aspects of the HR - Provided HR policy interpretation to management and employees- Coordinated job evaluation process with Compensation team; update or create job descriptions- Mentored and coordinated development activities for junior HR professionals- Coached and supported managers in providing constructive performance improvement feedback to employees- Identified short term and long term strategies for departmental effectiveness by producing departmental metrics on performance; training requested by employees; etc - Design and implemented training need assessment program for employees- Developed job description and work instructions addressing training needs as identified by job tasks and training need assessment - Introduced safe work practices through better training and incentives programs that reduced number of employee accidents- Responsible for updating job descriptions company wide- Developed and implemented processes: Integrate 360° feedback from HR team to identify gaps; streamline current and develop new processes- Serves as liaison between project teams, HR and management - Evaluated the overall progress of the company and the employee’s learning and development- Reported quarterly to supervisors over latest employees learning and development progress - Lead the pilot of Employee Self Service portal - Used People soft human resource module to update employee records - Provided first level of support in resolving system related issues for HR applications - Developed user handbook for all the stakeholders( HR, Payroll and managers)

Teaching Psychology to BBA students as a visiting faculty at National University of Computer and Engineering Science (FAST)

- Responsible for course development, delivering training, designing and writing course material, Leading teams of trainers, and directing enterprise initiatives. - A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. - Managed the entire recruitment cycle of the company: advertising, screening, interviewing, reference checks, negotiating and finalizing offers of employment and employment contracts for positions - Spearheaded formal recruiting process companywide, and managed daily and weekly metrics of staff- Prepared, administered and monitored annual recruitment budget- Worked with educational providers ( colleges, universities and other educational institutes) to recruit students and university graduates necessary to support long-term workforce requirement- Created human resource employee manual covering issues including disciplinary procedures, code of conduct, recruitment policy and benefits information- Revised job descriptions across all levels and interviewed employees to construct an accurate picture of the duties and skills required for each position- Developed new-hire orientation program to include HR information and company resources

• - Managed the full cycle of recruitment by coordinating job postings, pre-screening, corresponding, interviews, reference checks, extending job offers to qualified candidates - Completed monthly report on employment activity and organized orientation of new employees- Developed and maintained the induction program for all employees- Conducted exit Interviews to thoroughly analyze employee departures and report trends using Excel- Coordinated Employee of the Month Program and create monthly Employee Newsletter- Facilitated implementation of new, upgraded HRIS technology