- Improved office efficiency and organization by creating templates for reports and treatment plans, which reduced preparation time for patients’ documents- Trained new employees with patient interaction via phone and in person, receptionist protocols, insurance coordination, assisting with finances, and any current knowledge of business- Supported the Office Manager in managing business operations and ensuring satisfactory service by leading team members with their responsibilities

- Assisting patients with insurance benefits & communicating with insurances regarding claims, while working with patients to resolve financial challenges and maintain a healthy aging accounts receivable- Corresponding with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage

- Scheduled patient appointments and organizing/presenting treatment plans to patients with consideration to their insurance benefits, assisting 30+ patients per day- Maintain customer satisfaction and building relation by thoroughly explaining treatment and co-payments, ensuring they are well informed- Successfully managed and updated patient information using Dentrix software including: sign-in, patient registrations/records, insurance verification, and ledgers