Annie Valle Email & Phone Number

Orlando, Florida, United States

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Maintained guest satisfaction with forward-thinking strategies focused on addressing guest needs and resolving concerns.Deescalated conflicts while upholding company standards and resolving guests concerns.Answered constant flow of guest questions/ concerns with minimal wait times.Sold tickets and ticket upgrades to guests while helping them plan their vacation.Assisted guests in booking reservations for their daily plans throughout property.Offered advice and assistance to customers, paying attention to special needs or wants.

Orlando, Florida, United States

Operated multiple different attractions across different theme parks:- Animal Kingdom: Festival of the Lion King, Flight of Passage, and The Wildlife Express- Hollywood Studios: Smugglers Run and Star Wars Rise of the ResistanceMaintained safety standards and expectations while efficiently loading guests into ride vehicles.Upheld company standards with storytelling and character integrity.Helped children and families find favorite attractions and characters to optimize guest experience.

Escondido, Ca

Personalized tours to cater to guests' needs for their day based on the individuals in their partyKept up communication lines between other departments within the parks to ensure a smooth and ontime enjoyable experience for guestsBuilt personal relationships with guests to promote positive experiencesAnswered questions and offered further details about special exhibits to educate visitorsOperated company vehiclesTransported guests to ensure an adherence to the itinerary

Winter Gargen, Fl

Respond to clients' questions, issues, and complaints in a timely manner and found appropriate solutionswhen needed.Research to find the best unique travel portfolios for each customerWork within a constant shifting array of budgets and locations to ensure each trip is most impactfulMarket myself on social media platforms in order to bring in new customers

Orlando, Florida Area

Instructed new employees how to operate the two rides safelyProvided on the job constructive feedback to trainees regarding specific actions, procedures, and guestrelationsInteracted with guests and answered questions regarding lodging, dining, and other events going on inthe resortImplemented a change to the operating manual that enhanced efficiency of the ride

Orlando, Florida Area

Operated Winnie the Pooh and The Mad Tea PartyProvided sincere professional guest service to each individual guestUsed tact to diffuse situations regarding upset guestsMaintained enthusiasm and excitement among guests in line whenever maintenance issues arose

Bachelor'S Degree, Hospitality Management

Associate'S Degree, Hospitality Management