Product Manager, Office 365 And Office Live Small Business
Redmond, Washington, Us
Product Manager, Office 365, 2008-2012• Managed the creation of core product content including: Product guide, reviewer’s guide, guided tour, datasheet, service description and walking decks. Used research to create value prop, core scenarios and benefits used in advertising and sales campaigns. • Conducted detailed competitive analysis and provided insights to influence next generation product evolution.• Developed strategy for getting started, usage and cross-sell programs. Created customer feedback programs for Beta and led the early strategy and recruitment of top small businesses into the customer evidence program.Product Manager, Office Live Small Business, 2008-2012 • Responsible for growth, usage and GTM strategies, as well as day-to-day business and operations management of a leading small business-focused cloud service with more than 3 million users. Ensured that current end-user, advertiser and strategic partner needs were being met. Worked closely with engineering, support and PR teams to execute plans.• Introduced customers to Office 365 and developed a detailed plan to transition the all-up service and customers to the new service. • Designed and executed multiple customer campaigns to improve product usage and reduce costs: • Developed a getting started program that resulted in a 24% increase in authenticated page views among new users. Voted winner of Microsoft Business Division-wide “Digital Marketing Idol” contest by peers for campaign. • Executed a plan to transition 550k customers from free to paid custom domain offerings. Exceeded conversions goals by more than 25% and saved the company more than $4 million annually in domain registration costs.• Planned and executed a campaign to decommission more than 1.3 million inactive accounts prior to the migration to Office 365, saving the company more than $4.5 million in migration and promotional costs.