Operations Manager & Instructor
You Room London
London, Ontario, Canada
• Established and managed a thriving eyelash extension business, consistently exceeding clientele retention goals and maintaining a high level of customer satisfaction. • Developed and implemented a streamlined inventory management system, optimizing stock levels and ensuring consistent availability of lash extension supplies.• Secured strategic vendor relationships, negotiating favourable terms and securing cost-effective pricing for inventory.• Oversaw all financial operations, including budgeting and forecasting, to drive profitability.• Designed and delivered comprehensive eyelash extension certification courses, training aspiring lash technicians in industry-leading techniques and best business practices.• Attracted a consistent stream of clientele and course enrolments by utilizing online platforms, social media and strategic partnerships. • Implemented assessment strategies in course curriculum, including skills evaluations and exams to gauge student progress and proficiency throughout the course duration.• Built and nurtured relationships with students, serving as a mentor and resource throughout their educational journeys, supporting their professional growth and success.