Responsible for developing and maintaining long-term relationships with new and current customers through proactive and reactive communications with Neutrik Customer base to further build relationships, operating as the lead point of contact for matters specific to each customer, working cross functionally within the company to communicate with all stakeholders in customers' success.

Teacher at one of the Premier Early Childhood Learning Centers in the United States, STARS Level 5-rated preschool. Collaborates with other passionate preschool teachers and leaders to plan and implement a dynamic, engaging curriculum with fun activities for the children within the center, improving student’s learning and behavioral skills. Recognized with two awards within 6 months - Best Team Player of the year among all branches in the United States and Kind Teacher of the month.

Worked side - by - side with Vice President of Sales performing a variety of administrative duties while maintaining the highest standards of customer service. Supported Sales Team with CRM data entry, workflow, and tasks. Followed up with clients and agents, including monitoring of potential activity while maintaining an accurate pipeline. Provided organized data and highly synchronized schedules to the sales team to increase productivity with clients, and support of agent service requirements. Analyzed sales and cost data; prepared reports as needed for Sales Team and providing actionable recommendations. Scheduled, maintained, and assisted in the preparation of all action items with Sales Manager for all sales meetings. •Recognized for innovating a more efficient scheduling system for the Vice President that helped increase his productivity and response times to new and existing clients.•Responsible for increasing sales significantly due to strategic planning with Sales Team•Lead marketing team on all action plans and marketing initiatives to help increase brand awareness.•Increased employee moral around office due to relationship building and team development.

Managed the reception area to ensure effective communication both internally and externally including and not limited to answering incoming phone calls, screening and forwarding them to correct party; taking and relaying messages for company’s personnel when associate is unavailable in a courteous and professionally manner. Assisted President and Vice-president on special tasks such as arranging meetings, preparing conference rooms, presentations and additional duties. Prepared shipping labels, end of day reports, and managed outgoing mail. Negotiated the purchase of monthly office and warehouse supplies in accordance with company purchasing policies. Performed the distribution and organization of supplies while maintaining a consistent inventory and management of supply room. Managed Employee Recognition and events budget; records expenses and created monthly reports. •Received prominent recognition as Employee of the Month within 8 months of employment.•Strategically planned all team member events that resulted in increase of internal team member satisfaction.

Excelled in the hands-on management, development, and mentorship of a diverse team of retail channel employees charged with the sales and marketing of Apple products to consumers in the Duty Free Apple Shop in Rio de Janeiro . Spearheaded sales, training, merchandising, and day-to-day operations inside the Apple Shop. Transformed the internal Apple culture by focusing on product education, customer service delivery, and employee empowerment to drive individual sales at the local POS. Promoted the delivery of the targeted Apple Customer Experience through effective channel partner management and employee mentorship. •Developed, mentored and coached sales associates on the Apple Customer Experience which resulted in top five ranking within country.•Dramatically increased the Apple Shop's monthly revenue consistently above 30%.•Drove sales in excess of R$1.000.000,00 quarter, consistently for 9 months.•Increased total market share of +25% year over year growth within all Apple shops.•Participated in training campaigns throughout Rio de Janeiro promoting Apple products and services in all Channel Partner stores within assigned territory.

Implemented and created a unique and friendly customer experience for all guests entering store to help leverage sales. Built strong relationships in store due to my ability of connecting and transforming the Disney experience to all guests. Exceeded customer expectations by surprising and delighting them with an unforgettable Disney experience. Assisted with the organization, merchandising and stock flow of all products and services in store to ensure replenishment was consistent with sales targets. •Leveraged customer satisfaction consistently due to speaking several languages that increased customer satisfaction.•Influenced sales targets throughout all areas of store by 10% in 3 month period.•Chosen to participate in cultural exchange program at Disney as a direct result of my success academically.