Annie Chang Email & Phone Number

California, United States

San Francisco Bay Area

Provide excellent customer focus in delivering efficient, first-rate customer service via phone and email for assigned programs/events.

Mountain View, California

· Founding member and manager of the Partnerships team· Expanded Partnerships team from 2 to 9 employees and oversaw 247 global partners· Achieved 200% growth in number of vetted partners and 149% revenue growth · Responsible for monitoring performance and production of all partners newly onboarded to the platform· Experienced with consulting, technical.

Mountain View, California

· Manage 65 global travel partners and identify partnership opportunities to enhance overall performance.· Analyzed and tracked performance metrics, identifying insights, trends, and opportunities, and created mitigation plans for low-performing partners.· Cross-functional collaboration with Marketing, Business Analytics, and Client Relations teams to.

Mountain View, California

· Develop training processes and e-learning tools to drive partners' success.· Trained and mentored junior members on inquiry processing and customer support.· Served as client and travel partners liaison, building relationships, and increasing repeat customers.

Palo Alto

· Department head directly responsible for a team of 10 employees and the daily operation of the Reservations team (rooms, restaurants, and Spa reservations) and the Communication team.· Oversaw revenue management and distribution strategy of the hotel and managed day-to-day yield operations.· Ranked #1 Hotel and Revenue of the year among all Four Seasons.

Four Seasons Hotel Silicon Valley

· Manage the day-to-day operations of the Reservations and Communications department.· Monitor and develop team member performance, providing supervision, scheduling, conducting counseling, and evaluations. · Work closely with the Director of Revenue to maximize revenues, occupancy, and rate on a daily basis.

Cupertino, CA

· Ensuring efficient operations of the Housekeeping Department in accordance with the company standards as well as leading the entire Housekeeping team including rooms, and front/back of house areas.· Plan, distribute delegate, and direct daily, weekly, monthly, quarterly, and annual work assignments.· Managed department controllable expenses, budgeting.

Cupertino, CA

· Responsible for all Front Office operations including Operators, Guest Services, Valet, and Room service team.· Managed Human Resources functions including recruiting, interviewing, hiring, onboarding, performance evaluations, training, and disciplinary actions.

Business Administration And Management, General

Associate Of Arts (A.A.), General Studies