Direct and oversee training and educational initiatives for the Immunization Program, ensuring alignment with program goals and provider needs.Design and implement a comprehensive annual calendar of training activities tailored to address the educational priorities of immunization providers.Partner with delegate agencies to develop high-quality training materials and facilitate educational events, including webinars, for Chicago Department of Public Health (CDPH) providers.Ensure the consistent availability of monthly training opportunities and resources, delivering interactive virtual training sessions to provider sites as required.Evaluate and update provider resources on the Chicago Health Alert Network (HAN) regularly to maintain relevance, accuracy, and usability.Develop and maintain dynamic training curricula, incorporating updates based on evolving immunization guidelines, regulatory requirements, and best practices.

Acted as a liaison to gather and document data and information requirements, facilitating the setup, maintenance, and closure of projects across the four Central Region offices, following the waterfall methodology.Oversaw and monitored diverse projects, including mergers and acquisitions, goodwill impairments, and business valuations, ensuring alignment with project timelines and objectives.Compiled and delivered regular project updates to stakeholders, providing actionable insights and addressing project progress.Conducted training sessions for newly hired associates, ensuring familiarity with the firm's software, tools, and resources to enhance productivity.Assisted account teams in managing work papers, overseeing engagement initiation and closure processes, drafting engagement letters, and tracking collections.Maintained and updated engagement databases in Mercury, tracking new opportunities and backlog status to ensure accurate reporting.Organized and conducted weekly meetings to coordinate project staffing by analyzing team availability data for both new and ongoing engagements.Provided administrative support to the West and East Regions during high-demand periods, contributing to operational efficiency during the busy season.

Investigated and analyzed consumer accounts to identify and prevent payment processing chargebacks, ensuring compliance with company policies and industry standards.Reviewed and facilitated client application processes on a weekly basis, ensuring adherence to company guidelines and U.S. regulatory requirements.Tracked and addressed inquiries from regulatory bodies, consumer protection agencies, and industry associations, ensuring prompt and accurate responses.Maintained and updated internal contract databases and client files to ensure accurate and up-to-date records.Maintained regular communication with senior management, clients, vendors, and internal partners to ensure due diligence was upheld across all parties involved.

Compliance Analyst, August 2015 - April 2016Conducted targeted compliance testing to ensure adherence to internal policies, industry regulations, and external standards.Assisted management in tracking, investigating, and addressing customer complaints to ensure timely and accurate resolution.Actively participated in regulatory examinations and audits, providing support to ensure compliance with regulatory requirements.Drafted recommendations for enhancing internal policies, procedures, and controls to improve operational efficiency and compliance.Performed root cause analysis on issues identified during compliance testing, providing actionable insights for corrective actions.Originations Specialist, January 2015 – August 2015Processed and managed confidential documents related to credit application approvals, ensuring accuracy and compliance with company standards.Analyzed and identified potentially fraudulent documents, taking necessary actions to prevent identity theft and safeguard company interests.Developed and implemented an incentive program for the Originations Department, driving performance and motivation.Designed and implemented a new workflow that reduced application processing time by 10%, enhancing departmental efficiency.** Awards and Acknowledgements: Mentor/Mentee Incentive Program – Consistently recognized for achieving the highest QA scores and most hourly throughput, earning consecutive awards for exceptional performance.

Prepared detailed case reports to support settlement negotiations at a plaintiffs' personal injury firm, ensuring accuracy and thorough documentation.Attended court proceedings and assisted in preparing for motion hearings, including drafting subpoenas and summons to ensure legal compliance.Supported attorneys in documenting client depositions and compiling financial billing reports, contributing to the smooth management of case-related documentation.Maintained and organized case files, ensuring proper updating of legal volumes and efficient management of new case file openings.

Assisted the financial team in calculating renewal income for consultants, utilizing Excel to ensure accurate and timely reporting.Enhanced the accounting system for consultants by ensuring the collected data remained current and properly documented.Worked closely with the marketing team, organizing and compiling data in Excel to streamline reporting and support decision-making.Supported the marketing team by updating and maintaining event and seminar documents, ensuring they were accurate and aligned with project timelines.