• Arrange and optimize shipment planning daily for the Roofing products in the West Coast. Manage the Wilmington CA, Portland OR, Fremont CA, Ogden UT and Denver CO plants along with the neighboring warehouses. Working with carriers to move flatbeds, vans, curtain vans, Conestoga, and rails. • Obtained additional plants in Central America, managing the second largest plant for Certainteed Roofing NA. • Communicate with a large carrier basis daily for truck availability and negotiation rates. Maintain and create carrier relationships to ensure that our products ships in a timely manner.• Manage and coordinate any claims between the customer and carriers.• Resolving day-to-day issues when orders are miss-shipped, missing or last minute orders. Work closely with customer service and the planning team to ensure product gets the customer on their requested dates.• Worked on implenting new process and SOPs to create quicker and more efficient work environment. • Collaborating with Customer Service, production planners, and product management team to ensure product is in multiple plants and warehouses across the US and Canada.

• Manage the customer base in the Southwest region, which includes over 20 different businesses in the UT, AZ, and NV areas. Throughout my career I took on the CO customers, as wells as Lowes, Green Glue and Structus accounts.• Maintained customer relations by making customer visits and speaking to them via email or phone. Always delivered exceptional customer service to ensure customers are happy with us.• Daily order entry whiling ensuring product is input correctly and orders get delivered to the right locations and on time.• Monitoring supply and demand for over 50 different products. Work closely with the plant and our planning team to ensure all orders can be fulfilled in a timely manner.• Lead the customer service team in the acquisition of the company Structus in Bend, OR. Working closely with the CEO and employees of Structus I taught and learned the business process. Throughout the process I took over the entire customer base internationally and domestically. Working with the Certainteed finance, pricing and invoicing team as we go through the process to ensure the conversion goes smoothly.• During the integrations I worked with different departments to establish policies and business process that coincided with our corporation and their small business. Throughout the process I had to make decisions on what was cost effective, time efficient, and created long term solutions for problems throughout the integration.

• Licensed with the Life, Accident and Health and NMLS license in the state of Pennsylvania. • Expanding and growing customer relationships by providing financial banking products as well as life insurance and annuities. • Supervised employees of the branch and ensured daily activities were running smoothly. Coached employees to improve sales technics and review product knowledge. • Juggled task as a customer service representative helping customers with opening accounts along the lines of checking, savings accounts, mortgages as well. While taking that opportunity to speak to customers about how to manage their finances and discuss options that TD banks had available.

• Undergo 6 months logistics and sales training to build my own book of business. Training entails learning the logistics of the always changing truck and produce market. Also learned multiple sales techniques for cold calling.• Worked as an assistant under a freight broker with 8 year tenure. Learning the skills to find trucks nationwide to move our freight. Along with the ability to negotiate rates with dispatchers to earn larger commission margins.• Made calls daily to truck carriers and customers, ranging from 50 to 200 calls a day.• Researched numerous companies for their full truck load shipments. Cold called multiple businesses to earn their business, to build my own book of business.

• Preformed administrative work for the CEO and CFO. This included data entry, checks and balances, managing accounting files and office work.

• Execute daily monetary transactions while providing excellent customer service.• Paced 200% of sales goal for last quarter for selling checking and savings accounts as well as credit cards.

• Excelled in seven different departments to learn about a Club that earns $88 million annually.• Led a team of eight interns, to present new strategies to recruit and retain talent. The project was praised by Rosalind Brewer, the CEO of Sam’s Club, the Divisional, and Regional managers of 76 Clubs and will be implemented in the years to come.• Worked closely with the Club Manager and the Assistant Managers by taking on the responsibility of the Membership Team Lead.• Influenced and motivated employees by creating excitement and enthusiasm when delegating.• Took an initiative to plan, organize and delegated projects to improve daily sales of the business. During my internship there was a 5% to 8% increase in revenue.• Led a team of six, going out on the road near the Willow Grove area selling Business Memberships. Coordinated, encouraged and set goals for associates to get sign ups in the area. Ensuring at least 10 new signs up per week, resulting in an average of $2,800 to $3,500 in revenue per business membership.

• Training new cashiers, delegating tasks and supervising a team of five.• Excelling with customer service and handling an average of $10,000 to $20,000 a day.

• Assisted the international and Chinese team, assisting with research and business proposals.• Created and presented drafts to the CEO of the advertising and branding agency. • Held discussions in both Mandarin and English to establish concrete ideas for the clients.

• Assisted nurses and dialysis patients nationwide with travel arrangements by maintaining an accurate log of client information.• Searched for available treatment centers and scheduled appointments for an average of 30 to 40 clients every day.