Annie Goodman Email & Phone Number

Sydney, New South Wales, Australia

Providing best in class service and operations support to the AU portfolio of strategic publisher partner relationships. Utilising superior customer service and relationship building skills within the day to day work with Account Management, Sales, Publisher Solutions and the Product team. Always focusing on the goals of driving effective use of the platform, growth of our customer base, supply optimization and always operate with the directive to grow revenue.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

- Promote open, collaborative, supportive and dynamic relationships throughout Mindshare, Mediacom, Wavemaker and the industry network.- Manage and develop your allocated coordinators careers through regular coaching, training and constructive feedback. - Actively involved in developing a high level of technical knowledge of our technology partners including Sizmek, Google, Brand Safety, Ad-Fraud and Viewability (BAV) vendors.- Supports Director in identifying and developing new products, processes and efficiencies within the Digital Operations team.- Lead day to day relationships with agency planning teams, Programmatic business units (Xaxis & PBU), external Ad Tech partners and clients - ensuring timelines are adhered to and client expectations are managed.- Start to end digital campaign trafficking within multiple ad serving platforms - including building ad specifications, 3rd party tracking implementation, conversion/ site tagging setup and technical troubleshooting.

Sydney, Australia

Working closely with the Commercial Operations teams and being responsible for ensuring successful delivery of digital sales campaigns, inventory, sponsorship management and development of operational sales procedures.- Start to end trafficking of all digital campaigns and site sponsorship's.- Develop internal resources and efficiencies for your direct and sales teams.- Work closely with the Sales teams to share digital site inventory and sponsorship avails & opportunities. - Where required implement digital elements for network and local market campaigns.- Assist in the development of new interactive products and sponsorships across the stations websites.- Work with the ARN Sales, Integration and strategy teams to help create, design and build exciting integrated client content that is on-brand and on brief.

London Bridge

To service IPC digital advertising display campaigns across the IPC network of websites. Liaising directly with sales, publishing, clients and agencies to ensure that all campaigns are error-free and perform well, delivered and reported on within contracted time frames. My role supports the Ad Operations Manager in dealing with the ad booking process and the setup and delivery of advertising campaigns, by working closely with the digital sales team, taking care of forecasting, optimisation and reporting. Tasks also include chasing for copy and managing the receipt and testing/ implementation of creative and tags.- Implementation and optimisation of digital display campaign bookings.- Manage inventory, forecast and optimise delivery levels for campaigns.- Attend weekly meetings with website developers and project management teams.- Provide creative specifications to clients, agencies and the sales team.- Reporting performance to sales team and when required direct to clients and agencies.- Escalation of issues to management and/or sales team in a timely and relevant manner- Run daily/ weekly schedule reports to establish any delivery issues with live campaigns.- Performs quality assurance checks on ad materials and campaign set up- Assist in creating proposals for the sales team and agencies.PRINCIPAL ACCOUNTABILITIES- Maintain and work with 3rd party ad servers and in-house ad serving system.- Monitor and optimise campaigns and take the necessary action to bring the delivered impressions to target.- Build and manage internal relationships with the sales team, publishing groups and the project management team as well as key clients and agencies.

Sutton, United Kingdom

- Creating and placing classified and recruitment adverts on multiple websites.- Dealing with client queries and assisting sales teams.- Producing analysis and performance reports for clients.- Trafficking display banners advertisements and e-newsletters campaigns.- Assisting with the migration from the AdTech platform to DFP.- Attending meetings on site evolution and pre-planning.- Working closely with the IS teams and business areas to ensure new products/functionality is delivered to a high standard and communicated at each stage of testing.- Involvement with the development ideas of customer facing applications.- Create manual test scenarios – documentation shared in order to create a knowledge base for other teams in the business.- Providing and adhering to test scripts supporting Customer Support team prior and after releases Convey Ideas for improvements on all ICIS websites.- Carry out User Acceptance Testing for each release and document the tests that I have undertaken.- Delivering high results for the ICIS help desk staff globally to fully satisfy demands from new and existing customers and meeting Business objectives.

Epsom

- Monitor and support the ambulance crews at Epsom Hospital.- Produce the Crews rosters for the week on a database system.- Driving NHS vehicles.- Complete and maintain patient confidentiality records and vehicle documentation for Company records.- Obtain and monitor all Medical stock required for the Ambulances.- Liaise with the Hospital management regarding the services we provide.- Delegate and plan work for the vehicles and crews on a day to day basis using the company soft ware.

London Gatwick Airport

My role as Cabin Crew required me to undertake an intense five week training course in which I gained a wide range of complex safety, Customer Service, Customer facing, Team building skills. The role also requires a high level of reliability, flexibility and dedication due to the ever changing shift patterns.My daily duties consisted of:- Responsible for all first aid and all safety aspects.- To deliver sales.- Responsible for EasyJet’s relationship with it's customers, ensuring the best possible service is given in all areas.- Provide efficient administration.- Maintain all banking aspects relating to sales on each flight.- Knowledgeable and offer guidance where needed.

Wallington

- Managing and motivating other members of staff- Waitressing, Customer Service focus meeting and greeting.- Ensuring the correct orders were taken and served with a pleasant and approachable manner- Maintain the data of all stock and confirm details of replenishment stock.- Responsible for the organisation of events.- Dealing with all customer inquiries or complaints.- Reception duties: Greeting guests, taking bookings and payments, letter writing and sorting, stock ordering, answering the telephone and filing, keeping a tidy and organised reception area, data input on a computer system and use of Microsoft Word, Excel and PowerPoint.

Wallington

- Customer Service, face to face.- Maintained data of all stock and confirmed details of replenishment of stock- Reception, greeting clients in a pleasant welcoming manner, maintaining the telephone and ensuring all appointments are logged on the in house diary system, data input on a computer system, taking payments, answering the telephone, ordering stock and lunches, letter sorting and keeping a tidy and organised reception area.- Dealing with all enquires or complaints- Due to my fast progress in hairdressing I was able to carry out many hairdressing services on the shop floor, these consisted of, blow drying and setting, highlighting, tinting and also hair-up.