Annie Jenkins Email & Phone Number

Front of House Receptionist at various sites within the Canary Wharf portfolio ensuring guests are provided with excellent, personalised and professional customer service while championing the Canary Wharf Brand throughout the Canary Wharf Estate. Acting as a first point of contact for all queries from members of the public, visitors and tenants and acting as a brand ambassador for Canary Wharf Group. Compiling and reporting visitor statistics and Missing Card Reports using Microsoft Excel for tenants within the building and for the client as requested. Liaising with security team, housekeeping and building management to ensure that security procedures are adhered to as when as ensuring the lobby and visitor areas are kept clean and free from spillages. Coordinating events registration and VIP arrivals, coordinating with the security and housekeeping team as needed. Training and mentoring new team members as required. Meeting room bookings and switchboard operation. Updating standard operating procedures and ensuring adherence to protocols and Health and Safety.

London, United Kingdom

June 2017- Present: Corporate Reception Supervisor at The Crown Office Chambers. Providing a high level of corporate hospitality and administrative assistance to barristers, clerks and staff. Managing meeting room schedules and switchboard operation in addition to ordering office and catering supplies. • Completing and submitting monthly KPI reports to the account manager and client.• Reviewing the Service Level Agreement to create initiatives to add value to our services for clients.• Designing and implementing MS Excel spreadsheets to record visitor and call numbers as well calculating percentage of calls taken by each staff member to be used by senior members of staff.• Reporting and presenting monthly visitor and switchboard trends to the client and account manager, utilising MS Excel, PowerPoint and Word.• Assisting Accounts department with reconciliation of catering and courier invoices.• Creating and completing training matrices for cover receptionists. • Leading the reception team as well as training and supervising cover receptionists and arranging weekly rota, ensuring cover for planned absences.• Ensuring reception operatives adhere to uniform standards as well completing daily checklists and regularly updating training matrices. • Assisting the Facilities Manager with building issues such as flower deliveries, as well as covering duties for her in the event of her absence. • Occasionally arranging meetings for barristers on their behalf and utilising the MLC legal software system.

London, United Kingdom

• Front of house duties, including meeting, greeting and attending to theneeds of guests, to ensure a superb 5-star customer service experience• Organising and setting up conference/meeting rooms• Issuing employee passes• Liaising with tenants within the building to ensure the safety and security of the site•Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required•Implement safe working practices to ensure safety of building occupiers and visitors• Provide support to Personal and Executive Assistants • Ad hoc administration tasks

London, United Kingdom

Temporary roles in administration, switchboard operating and also as a corporate receptionist. Placements included City Cruises Ltd, AgeUK, Baker Tilly as well as working as a Front of House receptionist in various offices in The City.

London, United Kingdom

Temporary Reservations AdministratorResponsibilities included:Answering customer queries via email correspondence and telephone. Advising customers on the most suitable cruise experience for their needsBooking cruise journeys on behalf of customers Ensuring specific journeys are fully booked and not over-booked Handling customer complaints Booking groups and issuing appropriate discounts

Barclays Outreach Programme – Generating Genius September 2011- October 2013 I have been part of a Generating Genius scheme which organised monthly workshops teaching students about the banking industry and hosting work experience days. During one workshop, the following tasks were completed:• Tutorial on operating the BARX platform (a foreign exchange trading system) • Timed challenge using the platform requiring a set number of exchanges to be made and a certain amount profit to be made in the allocated time completed in groups• Presentation to a panel of Barclays department managers on the skills developed in the day.• These exercises built upon my time management, communication and leadership skills and strengthened my ability to work under pressure.

London

Shadowing and assisting medical professionals in a gastroenterology ward. Maintaining confidentiality and punctuality were vital in this role.

New Cross

Shadowing and assisting health care professionals as they undertake roles based both in the practice and within the community. Punctuality, co-operation and maintaining confidentiality were essential to ensure the placement was successful and also to ensure patients felt comfortable disclosing personal information.

Work experience in a variety of administrative tasks often including use of Microsoft Access and Excel. These roles required organisation and problem-solving skills. Whilst completing work experience at Clarins, I successfully completed a make-up course. Responsibilities included: • Checking and sorting through the database of trainees using Microsoft Access • Registering trainees onto new training courses • General filing and administration • Preparing training course manuals.

Biological And Medical Sciences, 2:2

Activities and Societies: University of Liverpool Street Dance Society and Liverpool ACS During my final year of university, I designed.

Education record

Activities and Societies: STEM Club, Fashion Showcase organiser A2 Physics,Chemistry and Biology - ABB AS General Studies and Product.

12 Gcses A-A*

Activities and Societies: Prefect, Street/Freestyle Dance Club and Athletics Statistics Maths English Literature English Language Spanish.