Annie Singer Email & Phone Number

Manage and deliver multiple projects annually that deliver increased sales growth, new business opportunities, and profitability for Global Strategic Accounts in Life Sciences and Diagnostics Manufacturing and are aligned with corporate strategy and market demands.• Leverage deep knowledge of life sciences and IVD manufacturing markets, customer insights, sales and customer support processes across the organization and globe to deepen customer relationships and accelerate long-term growth.• Advocate for needs and requirements of the customer within a matrix environment by aligning regional commercial teams, business and franchise leadership, Customer Excellence, Integrated Supply Chain Operations, and Quality partners on focus and priority projects that strengthen relationships and differentiate us from competition.• Develop growth strategies and identify areas of focus on an annual basis. Put together project charters and clear vision statements, align stakeholders and core team members. Brainstorm, ideate, formulate plans, and implement projects to improve outcomes for customers and end-to-end customer experience.• Responsible for driving best practices in project management, holding people accountable for their deliverables, and measuring successful project performance. Establish action plans, timelines, and milestones for projects and provide frequent communication to stakeholders and core team members.

Greater St. Louis Area

o Lead key cross-functional projects aimed at developing pilots and solutions to simplify the buying and post-purchase journey for unique manufacturing customer segment in collaboration with Quality Services, Supply Chain, Customer Excellence internal business partnerso Establish, obtain and implement new CX metrics for the measurement of the impact of solutionso Develop and implement new programs to improve the Manufacturing customers’ experience and drive go-to-market Commercial strategyo Develop deep understanding of customer needs and requirements with voice of customer insights and voice of sales o Help the organization meet customer expectations as identified in previous customer journey mapping initiatives at the touch points that are most critical for various key personae at IVD manufacturers

Greater St. Louis Area

o Definition of a blueprint, i.e. stages, methodology, approach, deliverables, outcomes, timeframes, for the support of stakeholders in internal Marketing Strategy to identify customer experience initiativeso Conducted first Customer Journey mapping pilot project and 2 internal workshops for the Diagnostic Market Segment (workshops in St. Louis, Ireland with attendees from customer facing commercial, technical service, and marketing roles), which led to development of new digital portal concept for the purchase of bulk materials for manufacturingo Used creative and business process ideation to employ Design Thinking and related design and innovation methodso Define a future state vision and value proposition for possible client solutions and customer experienceso Development and testing of digital platform prototype with customers o Presented prototype and customer Insights to the Business Technology team and led implementation discussions, including feasibility to launch within existing IT infrastructure

Greater St. Louis Area

Greater St. Louis Area

Developed and delivered high-quality integrated marketing communications programs and product launches from idea conception through tactical execution in support of strategic, corporate or product marketing objectives.

Denver, Colorado

Denver, Co

Louisville, Colorado

- Liaison between account management and all internal operation's resources which include teleservices, direct mail, sample and promotional material fulfillment and distribution, print services, and database management- Responsible for managing all project specific daily deliverables and helped with execution of time sensitive deadlines for over fifteen clients whom were leaders in the pharmaceutical industry.- Managed online ordering websites, inbound Rx sample requests, BRCs, fulfillment databases, order processing, direct mailings, drug and marketing materials inventory maintenance- Provided marketing support for client 's marketing programs and sales representative forces

Greater St. Louis Area

Business Training Library- Participated in website redesign and launch strategy.- Developed copy for new website and product guides.- Wrote articles for monthly e-newsletter distributed to members.- Compiled press releases and submmitted to media nationwide.- Wrote and helped compile white papers for website.- Composed direct email campaigns to targeted businesses.- Conducted market research.- Assisted in the development and deployment of marketing projects, web conferencing events.- Designed marketing campaigns to strengthen existing member relationships.- Prepared PowerPoint presentations delivered via online webinars to potential and existing members.

Boulder, Colorado

Madison House Publicity· Assisted publicists with database maintenance of variousnationwide magazine/newspaper entertainment/music journalistsand freelance writers.· Coordinated direct mail programs to inform various venues andmedia about Madison's music artists (i.e. Keller Williams, StringCheese Incident, Buddy Guy).· Observed the responsibilities of the publicists within the publicrelations process.

Denver, Colorado

Infinity Broadcasting· Maintained database of station prize winners/listeners, assistedwith demographic research and incoming/outgoing phone calls.· Attended and coordinated the meetings of radio personalities andoffice winners of promotional lunches, helped out at variouspromotional events at local attractions.

Ma, Communication

B.S., Journalism

High School Diploma