Annie Choi Email & Phone Number

Vaughan, Ontario, Canada

• Oversees the testing, implementation, and transition on potential processes for the Robotic Automatic Process.
• Manages a team of analysts, provides coaching, and assists with work prioritization.
• Conducts an annual Performance Development cycle process for the team.
• Oversees the Annual Benefits Review Program for retirees.
• Applies analytical skills to understand current state tasks, propose process improvements and implements proposals.
• Manages and implements special projects based on enhancement requests.

100 New Park Place

• Lead and implemented special projects based on enhancement requests.
• Lead a team of analysts and provided coaching and career development.
• Conducts the annual Performance Development cycle process for the Systems team.
• Lead the Annual Benefits Review Program.
• Oversee the PeopleSoft Benefits Administration processes; daily, mid-month and monthly tasks.
• Analyzed Business Requirements for streamlining processes and system enhancements.

393 University Ave

• Lead the Annual Benefits Review Program, from configuration, to Go-live of the Open Enrollment cycle and closing of Benefits elections.
• Provided practical solutions and improvements to deliverables being analyzed.
• Collaborated with internal HR teams on data quality issues to reduce discrepancies.
• Provided coaching/training to new team members.

393 University Ave

• Supported and executed PeopleSoft Benefits Administration processes and the Annual Benefits Review Program.
• Proactively troubleshoot technical data issues through consultation with Senior Management and collaborating with the Systems team.
• Updated Standard Operating Procedures as required.

2 Sheppard Avenue East

• Managed the Compensation Cycles from setup configuration, opening of the Comp cycle to incentive payouts, equity grants and merit increases.
• Managed multiple Compensation projects for clients.
• Collaborated with third-party providers to ensure seamless process and system delivery.
• Identified and resolved escalations/complex issues with strong emphasis to associated patterns, trends, and root cause analysis.
• Trained the team and facilitated presentations as required.

2 Sheppard Avenue East

• Processed Compensation related deliverables in a timely manner, which included payout, equity awards, and fulfillment activities.
• Served as a subject matter expert on compensation and process improvements.
• Created, reviewed, updated work plans and dashboards.
• Participated in User Acceptance testing during implementations.

2 Sheppard Avenue East

• Managed client’s compensation tool and processed transactions.
• Gathered data to create dashboards for Managers.
• Assisted with escalations related to Year End program.
• Updated Standard Operating Procedures on a yearly basis.

2 Sheppard Avenue East

• Scheduled and creates agenda for meetings.
• Assisted with creating PowerPoint presentations for meetings.
• Organized data using Excel spreadsheets (usage of formulas, pivot tables and charting/graphing).
• Prepared reports and summarize information different several sources.
• Database administration; maintain/update/organize categories and manage access.

• Responsibilities:
• Assisted customers with decision making and provided recommendations.
• Worked with third-party providers to ensure seamless transactions.
• Compiled custom-made tour prices based on service level and travel dates.
• Facilitated bookings in customer-focused manner, both in-person and by phone.