Annie Lay Email & Phone Number

Sydney, NSW, AU

Australia

• I advise and support the Technology business on performance, risk, controls, and change initiatives that drive business outcomes. Notable contributions include:
• Partnering with key stakeholders to deliver insights and leverage complex data for maximising profitable growth and enhancing customer satisfaction, including supporting the transition of Suncorp Bank to ANZ through.
• Leading governance activities across various forums with the executive leadership team to ensure well-informed, timely, and effectively communicated decisions.
• Enhancing governance and reporting maturity through process optimization and automation, such as streamlining performance management practices and reducing reporting time by 20%.
• Developing a forward view of emerging risks and themes, contributing to strategic agenda planning and resource optimization, including deep dives into recoveries, Full-Time Equivalents (FTE), and financial levers.

Sydney, New South Wales, Australia

• Reporting to the Executive Manager - Governance and Practice Management, I advise and support the Technology business on risk, controls and change initiatives that deliver business outcomes within risk appetite.
• Partner with key stakeholders to deliver insights, utilising analytical skills and complex data to maximise profitable growth and customer satisfaction outcomes.
• Lead governance activities through various forums with the extended executive leadership team, ensuring that decisions are well informed, timely and appropriately socialised;
• Collaboratively uplift the maturity of governance and reporting through optimisation and automation;
• Develop a forward view of emerging risks and themes to feed into agenda planning aligned to the strategic objectives of the business.

• Provided comprehensive insights, reporting and analytics on different topics ranging from risk to technology performance. Serving as a subject matter expert I created value by establishing metrics and KPIs that align.
• Supported, maintained and acted as the key point of contact for issue resolution and advising on data and reporting issues and usage;
• Worked with stakeholders to define and deliver a strategic and operational approach to streamline reporting by feeding all data sources into one system;
• Ensured the effective sourcing, modelling and storage of data that is reliable and ready to be used to develop business intelligence;
• Transformed the reporting process for existing risk metrics, deploying a solution that captured all report data in a single repository to provide transparency and understanding around technology measures;
• Addressed the APRA requirement to provide transparency by establishing an “IT Health Report”;

• Established the remediation plans for assets that had end-of-life risks by developing an "End-of-Support" tool to enable a holistic view of implementation, governance and reporting,
• Prioritised remediation work and the preventative measures to limit the impact of vulnerable end-of-life applications;
• Complied with APRA regulations by building a sustainable user interface for the end-of-life support tool in collaboration with developers;
• Engaged with cross-functional stakeholders to enable them to advocate for the change, communicating the change and reducing resistance and overcoming barriers and obstacles through education sessions and demonstrations;
• Mitigated end-of-life issues including those without a remediation plan by establishing governance and metrics;
• Demonstrated the value of metrics reporting through education sessions resulting in a 10% improvement in metrics in the first three months of end of support.

• Provided commercial and operational support on the commercial assessment of initiatives related to technology consumption, vendor negotiation and financials by undertaking detailed analysis and complex models to.
• Provided financial reporting on a formal and ad hoc basis to support business requirements and identify opportunities to deliver the best ROI;
• Developed an assessment of customer behaviour using adaptive and predictive analytics to provide actionable insights surrounding customer behaviour across accounts and transactions;
• Reviewed and negotiated new contracts, contract changes and variations with vendors to support different stakeholder groups across a $750m IT Delivery and Availability (ITD&A) portfolio;
• Reviewed and measured vendor performance and report on SLA’s;
• Enabled effective renewal negotiations between the Enterprise Procurement Team and vendors by delivering insights n software usage resulting in a $200K cost savings;

Sydney, Australia

• Utilised commercial acumen and analytical skills to address new business opportunities within Public and Private Hospitals, provide business plan forecasting across the various brands and analytical insights that will.
• Supported the Marketing team on multi-channel campaigns, understanding key performance drivers;
• Built a dynamic financial modelling tool to evaluate new business opportunities within private and public hospitals;
• Collaborated with the commercial services team to standardise the tender process, improving the contract turnaround time by 1.5x by reducing the time of internal sign-off;
• Provided on-demand metrics for the business to target upcoming tenders by creating a dashboard that enhanced visibility on contractual information, location, sales, discount percentages and margins.

Sydney, Australia

Supporting the Architecture and Analytics division within Enterprise Services, the technology arm of Commonwealth Bank, I provided financial insights, commentaries and analytical support to help technology stakeholders understand and manage their financial position.

Sydney

Promoted to senior accountant in the assurance division, I led audit engagements for businesses across a number of industries, ranging from private equity to retail and healthcare. I mentored junior staff, provided technical accounting expertise, and reported audit findings to key executives.

Sydney, Australia

Graduate Diploma Of Chartered Accounting, Accounting

Bachelor Of Commerce (Bcom), Bachelor Of Arts (Ba), Accounting, Finance, Psychology & Chinese

Bachelor Of Commerce (Bcom), Finance

International Exchange Program