Annie Lillywhite Email & Phone Number

Melbourne, Victoria, Australia

The Operations Manager Vic Services is responsible for managing all aspects of community-based customer directed service delivery. Including; customer onboarding, satisfaction and retention, workforce engagement and management, customer support services, rostering, incident reporting, specialised SIL support, funding, compliance billing and key accounts.

Melbourne, Victoria, Australia

In my role as an Executive Manager, I lead the services division, nurturing growth and fostering collaboration. I innovate and enhance Service Models to match evolving customer needs and industry trends, ensuring excellent service delivery. Driving business expansion, I strategically pave growth pathways and secure organisational sustainability through.

Fairfield

Leading the Qualcare Division of AQA Victoria Ltd, a statewide service providing twenty four hour personal care and support to people in their homes and local communities. Our team are focused on providing service excellence by offering maximum flexibility and choice in the development and delivery of services. Our aim is to achieve service excellence by.

Melbourne, Australia

Collaborating closely with the CEO / Founder and Co-Founder, my responsibilities included managing the seamless flow of service inquiries, leads, and onboarding processes, overseeing assessments, and creating comprehensive support plans. I also assisted clients in structuring their teams and schedules to meet their needs. My proactive engagement in.

North East Melbourne Area

While with Yooralla I managed a variety of residential services which provide 24-hour residential care and support. I managed services specialising in providing support to individuals presenting with high complex needs including dual disability, autism, behaviours of concerns, acquired brain injury and those with high physical and complex medical support.

Responsible for service management, I actively contributed to developing innovative services, orchestrating diverse aspects such as service design, budgeting, staffing, and policy crafting. Engaged in shaping the organisational service stream for dual disabilities, I identified gaps and established a robust service framework. I provided specialised.

McPherson Community Residential Service is a supported accommodation service specifically for people with a dual disability - co-existing intellectual disability and mental health issues. My role as Service Manager was to support the staff to deliver recovery orientated, strengths based and person centred support and care to residents. A significant.

My role as Care Coordinator - Supported was to ensure the 29 supported complex residents had access to the support services and staff support that will enable them to maintain their accommodation and to live independently and as valued members in the community.During temporary periods of the Program Manager's absence, I adeptly undertook their role.

In this role I was responsible for the day to day operation of a day service campus. Assisting and supporting staff in the development, assessment, implementation and evaluation of activities in the areas of further education, independent living skills, community access, outreach, recreation and leisure and prevocational programs.

During this time, I held various roles in the disability sector including team leader for a residential service and employment consultant for a specialist employment service. I commenced my work in the sector in 1997 when I worked for DHHS at Kew Residential Services where I held various roles including, Supported Employment Supervisor – Catering Division.

Diploma Of Governance, Governance

The Institute of Community Directors Australia's (ICDA) Diploma of Governance is designed for board members of Australian not-for-profit.

Lean Six Sigma Green Belt Training

Bachelor'S Degree, Social Welfare

Diploma Of Management

Certificate Iv In Mental Health

Advanced Diploma, Community Services – Disability Work

Activities and Societies: Effective Communication Techniques l Providing Mentoring & Support l Policy Development l Managing Innovation l.

Certificate Iii & Iv, Community Services, Disability Studies

Lean Six Sigma Black Belt Training