Swiftly helps cities move more efficiently. We are a transit data platform that helps keep public transportation a fast, frequent, and attractive alternative to the private vehicle. https://www.goswift.ly/

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Headed up the People function. Member of exec team. Reported directly to the CEO.• Led a fantastic, multi-layered team of ~15 people, spanning recruiting, HR operations, HRBP, L&D and DEI efforts, workplace/facilities, internal comms, and all cultural initiatives.• Achieved record-high employee retention rates across the company for six consecutive quarters (despite the pandemic, a layoff, and the "Great Resignation").• Consistently beat median time-to-fill targets, with improvement from each quarter to the next. • Part of an exec team that led the company to outperform top business KPIs multiple quarters in a row and successfully fundraise a Series D.• Co-drove (with the CEO) a widespread, successful cultural transformation across the company to be more focused on results, performance, and data — while staying true to our inclusive and people-oriented values.• As the meta users of our company's product, my team and I also contributed to product conversations, as well as marketing, sales, and other customer/prospect/public-facing activities (sales demos, customer webinars, PR efforts, industry thought-leadership pieces, etc).• My team also helped Lever win a multitude of employer awards, including the following in 2021 alone: Best Workplaces in Technology, Best Workplaces for Parents, #GirlsClub’s Top 25 Companies Where Women Want to Work, HR Cloud Excellence in Employee Experience Award, Stevie Award for Great Employers, Forbes' America’s Best Startup Employers, Comparably Award for Best Company Culture, and others.In addition, individually, I leveraged my untraditional background for various strategic projects and needs across the business outside HR, including shaping how Lever tracks and reports business KPIs on the exec team and across the company, and owning product operations on an interim basis for concentrated bug burndown efforts on Product & Engineering.

Led the People function at Lever, which encompasses recruiting, HR, L&D, DE&I, workplace, internal comms, and culture. Member of the executive team. Provided proactive thought leadership and execution partnership to org leaders on people strategies and issues.

Led a multi-layer team responsible for:• HR operations (onboarding & offboarding, compensation, equity, benefits & perks, policies & procedures, compliance, HRIS, etc.)• HRBP responsibilities (headcount planning, org design, career pathing, employee relations, people analytics and insights, team-specific people strategies and initiatives, etc.)• People programs (onboarding, learning & development, goals & feedback, diversity & inclusion, etc.)• Office & facilities• Company-wide meetings, offsites, & events• Internal communications• Cultivating an industry-leading culture!As the Employee Experience / Employee Success team, we serve as Lever's strategic internal partners, ensuring that all employees have the space, skills, support, and physical and psychological safety that enable them to do their best work and own their own growth.

Oversaw learning & development, goals & feedback, and other strategic people initiatives that drove employee engagement, performance, and development across the company and on specific teams. My role had two main parts:Led company-wide people programs.• Designed, implemented, and managed company-wide programs - in areas including manager development, goal-setting & performance management, recognition, onboarding, career development, skill development, and D&I. Worked with leaders across the org to customize programs for their teams as relevant.• Worked with the team to create integrated PeopleOps roadmap, and develop & communicate our org-wide talent philosophy.• Designed & facilitated trainings - on topics including people management fundamentals, giving & receiving feedback, running effective meetings, & cultivating inclusive team environments; delivered some of these trainings myself, partnered with internal & external experts to deliver other trainings.• Provided 1:1 & group coaching for people ranging from entry-level to C-level - on topics including people management, team engagement, change management, & employee relations.• People analytics: collected, analyzed, and told powerful stories with data to inform priorities, improve initiatives, & influence behaviors.Supported specific functions in HRBP capacity.• Guided & supported leaders on the strategy, design, & execution of relevant HR/talent initiatives on their teams - in areas including org structures, career pathways, comp & promotions, learning & development, and team engagement.• Helped functions align their people approach with their business needs.• Guided managers through underperformance management cases.• Partnered with team leaders to collect, analyze, & act on employee feedback effectively.Helped company get named as one of the Top 10 Best Places to Work in the Bay Area by the San Francisco Business Times, and as a top career-launching company by Wealthfront.

Served as the "local CEO" of General Assembly's Chicagoland business. • Oversaw the launch, growth, and general management of General Assembly's Chicago market.• Managed the P&L and owned the full suite of metrics, including user acquisition, revenue, profit, student satisfaction, and graduate job placements.• Built a multi-layer team from scratch, consisting of roles spanning marketing, BD, sales, operations, career services, customer support, and facilities. Directly managed the team, with a focus on recruiting and hiring, onboarding and training, coaching and developing employees, and managing performance and engagement. Attained an employee NPS score that was twice as high as the company average.• Consistently attained some of the highest student satisfaction ratings in the whole company.• Expanded General Assembly's footprint in the Chicago area. Acted as the face of the company in the local community. Cultivated strategic partnerships in tech, design, and business. Expanded the local community to ~35K people within the first year.

Managed a multi-layer team and oversaw all core operations in San Francisco.• Led the strategic direction and day-to-day operations of all full-time and part-time education programs in San Francisco, which helped adults learn (and get jobs with) technical, design, and business skills.• Directly responsible for student retention rates, student NPS, and instructional quality across all part-time and full-time product offerings. Partnered with Admissions (Sales) on local sales efforts.• Built and managed a cross-functional team that included program and operations managers, instructors, instructor managers, and instructional coaches. Oversaw hiring, onboarding, training, development, and performance management.• Worked with team and HQ to design and implement initiatives that improved staff retention and performance, operational efficiency, and user satisfaction.• Directly managed all aspects of the company's flagship product (an intensive coding bootcamp) before hiring and managing team members to take it over.• Served as the escalation point for student, instructor, and staff related issues.• Influenced curricula and program strategy across other General Assembly markets globally.

Expanded Uber's operations to new markets.• Launched Uber’s operations in new cities — from nonexistence to being a fully operational business with quickly increasing revenue — within weeks.• Grew user base through creative marketing initiatives. Developed partnerships and co-marketing promotions with local businesses, influencers, and events, to drive new user signups and further engage existing users. Generated and managed press coverage.• Recruited, trained, and managed relationships with drivers to ensure top-quality supply for Uber's launch.• Researched local city regulations, market opportunities, and transportation pain points to inform launch and growth strategy.• Provided customer support; resolved support tickets submitted by drivers and customers.

Ran global operations and expansion for innovative education programs.• Spearheaded the expansion of Wikipedia education programs from one country (1,000+ participants) to five countries (4,000+ participants) — including the U.S., Egypt, India, and Canada — within one year. Managed program growth, participant satisfaction, and community engagement.• Directly managed staff and volunteers. Oversaw a hybrid online-offline community consisting of hundreds of people spanning four continents. Developed online and offline resources that helped community members connect, learn, and succeed.• Coached local leadership teams, to make sure they were fully equipped to manage their own geography's operations and communities. Led the ideation, execution, and iteration of new regional leadership structures and roles.• Provided consultation on program strategy and management to leaders in the Middle East, Europe, Latin America, and Asia. • Helped spin off the U.S. program into a separate, self-sustaining nonprofit organization (that is still operating today).• Developed strategic partnerships with universities, professional associations, and Wikimedia chapters in multiple countries.• Led interactive presentations and workshops at conferences, training sessions, and speaking events around the world.

Led national operations for a new, innovative education program.• Worked with a small team to strategize and pilot a highly successful national (now global) program that partners with university professors and volunteers to incorporate Wikipedia into classes as an innovative teaching tool. • Led program operations. Directly responsible for program launch, growth, and quality, and participant satisfaction and retention. • Recruited professors from 20+ universities and almost 50 classes (consisting of 800+ students) to participate in the program in the span of one year - which represented more than a 300% overachievement of original recruitment goals.• Built, trained, and led teams of country-wide volunteers ("Wikipedia Ambassadors") who taught students how to edit Wikipedia.

Used ethnography (participant observation) and in-depth interviews to explore how a global technology retail company drove employee happiness through training and management techniques, external and internal branding, and spatial design. • Conducted two months of participant observation (ethnographic) fieldwork; recruited and interviewed 20+ employees; coded and analyzed 100 pages of ethnographic fieldnotes and 20+ hours of interviews; managed a $12,000 research grant.• Presented research findings at relevant conferences.

Mentored a large number of customers on how Apple products can fit (or not fit) their needs.• Led public and 1-to-1 workshops on how to use Apple hardware and software. • Advised customers on utilizing technology for personal and business purposes.• Topped sales ranking repeatedly in store in Southern California.