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I’m a service designer who works with teams and communities to enrich the way people live, learn, and connect in physical and digital spaces.My interdisciplinary, systems-oriented design practice is influenced by over a decade of experience in both strategic and operational roles—as a program manager and instructional designer—spanning non-profits, edtech, and e-commerce. Undeniably, It’s also influenced by my lived experience as a child of refugees, first-generation college graduate, and neurodivergent woman.My approach to collaboration starts with cultivating a sense of belonging and collective purpose. I use participatory design, mixed methods research, and strategic storytelling to envision and co-create solutions that are relevant, reliable, and resonant for the people I'm designing with, and for.I’m drawn to organizations that prioritize systems thinking, socioecological wellbeing and resilience, and relationship-building while working towards more equitable and sustainable outcomes, both within and outside the workplace.What energizes me most are conversations and projects that strengthen relationships and drive meaningful change within, and across, communities. I’m particularly passionate about reducing barriers to education and employment, redesigning our food systems, accelerating policy change for the care economy, improving maternal health and wellbeing, and increasing civic engagement through art, play, and placemaking.If you see potential for us to collaborate or want to connect 1:1, I encourage you to reach out and share how you came to find me.
Freelance
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Design Consultant & StrategistFreelance Jan 2023 - PresentApplying human(ity)-centered design to help purpose-driven organizations and government teams amplify their social impact by identifying opportunities in both new and existing services, programs, and products.I do this through participatory research & design, systems mapping, workshop design & facilitation, and prototyping & testing.Current clients & collaborators:– NextCycle WA (nextcyclewashington.com)– WA State Dept of Ecology– Seattle Office of Economic Development– Traversal Design– Cascadia Consulting Group– Start Consulting Group
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Career TransitionCareer Break Jun 2021 - Dec 2021Took the second half of 2021 to rest, reset, recharge, and invest in my personal learning while intentionally exploring my next career move.During this time, I dove into topics I’d been curious about for awhile, including regenerative agriculture, service design, and universal design.Aside from coaching a few clients on the side and continuing to hold 1:1 virtual office hours, I also completed an introductory permaculture course with the Center for Bioregional Living, and an online course in sustainable design with the Pratt Institute. Both of these courses confirmed the desire to formalize and expand on my skill set as a designer, both in breadth and depth.In October, I was accepted into the Austin Center for Design's 2022 cohort.
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Senior Program Manager, Learning & DevelopmentEtsy Oct 2018 - Jun 2021Brooklyn, Ny, UsDesigned and delivered learning experiences across the company, with a focus on the engineering org.Managed a portfolio of learning and development programs focused on scaling engineering onboarding during a period of rapid growth, pivoting and redesigning manager training and leadership development offerings to be remote-first and more strongly aligned with success metrics for culture and engagement, and supporting various stages of the employee lifecycle, as well as change management and DEI initiatives. -
Career & Leadership CoachEmbrace The Blur Coaching 2018 - 2021New York, UsLaunched a coaching practice to work with people who wanted to achieve greater clarity, balance, and intention in their careers and approaches to leadership, which often translated into other parts of their lives.As a coach, I partnered with clients to identify their values, clarify their goals, and strategize ways to accelerate their personal and professional development so that they could make meaningful progress, take their leadership to the next level, and amplify the impact on their teams, organizations, and the people they served.While I enjoyed working with executives and those in the C-suite, I also found ways to make coaching available and accessible to people beyond those roles. I worked with early-stage founders as well as creative entrepreneurs, and I held office hours for folks who wanted to gain insight into working in edtech, startups, instructional design / learning experience design, and HR. -
Senior Manager Ii • Tech ExcellenceJet Dec 2017 - Oct 2018Hoboken, Nj - New JerseyDeveloped L&D roadmap with data-driven programs and initiatives designed to cultivate a high-performing learning culture for engineering teams, individuals, and leaders, while supporting key organizational and business priorities.Responsible for team performance across several areas serving Jet Technology, including the delivery of training solutions, internal comms and marketing for learning events and programs serving 300+ technologists and engineers, and tech evangelism efforts.Launched internal communities of practice to facilitate cross-team learning as well as enable flexible, continuous, self-directed learning for technologists and engineers. -
Senior Manager I • Tech Learning & TrainingJet Nov 2016 - Dec 2017Hoboken, Nj - New JerseyLed L&D efforts for the technology organization, including knowledge management and strategy for tech learning and training.Served as lead instructional designer, responsible for the design, development, and delivery of internal training programs and solutions for the engineering organization, including our strategy for building a stronger learning culture within Jet Tech.
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Instructional Designer, Enterprise E-LearningGeneral Assembly Apr 2016 - Aug 2016New York, Ny, UsDesigned online learning programs and webinars focused on key skills, new technologies, and trending topics in digital foundations and digital marketing for GA’s Fortune 500 enterprise clients.Partnered with subject matter experts across several disciplines to develop engaging and measurable e-learning modules, and collaborated with design, studio, and product teams on lesson development, production, implementation, and iteration. -
Education Programs LeadGeneral Assembly Oct 2015 - Apr 2016New York, Ny, UsResponsible for team performance and instructor and student success across 15+ concurrent educational programs, achieving the highest NPS averages across the company in both part-time and immersive courses and increasing instructor retention by 11% within a year.Collaborated with global counterparts to improve consumer-facing products as well as internal resources for campus operations and instructor training.Designed and piloted a monthly workshop on instructional best practices, geared towards public audiences who wanted to learn how to teach their expertise.
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Program Manager & Instructional CoachGeneral Assembly Sep 2014 - Oct 2015New York, Ny, UsManaged 18 courses that generated US$1M+ in annual revenue while working cross-functionally with both local and global teams in marketing, sales, business development, production, and student outcomes to scale campus operations. Recruited, interviewed, hired, trained, and coached 18 subject matter experts to teach part-time tech, business, and design courses, establishing onboarding for first-time instructors at GA Seattle.Conducted weekly data analysis, led strategy meetings with the Regional Director, and consistently coached instructional teams to meet and exceed KPIs. Achieved an average end-of-course NPS of 91 and 51 from instructors and students, respectively.
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Audience Development LeadGeneral Assembly Apr 2014 - Sep 2014New York, Ny, UsLaunched the campus as employee #1, owning both operations and local marketing during GA Seattle's first four months, as well as end-to-end production of weekly classes, workshops, and events, meeting quarterly goals for both revenue and email acquisition.
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Program Manager, Next Gen PortfolioFamily Business Network Asia Oct 2012 - Sep 2013Singapore, SgLed membership engagement and retention for the Next Generation portfolio, producing monthly events and programs for a network of 300+ members spanning nine countries in Asia, including the design and delivery of a pilot experiential learning program in Malaysia. -
PhotographerFreelance Mar 2011 - Aug 2012Produced editorial, event, portrait, and food photography for clients such as AmCham China, the European Commission, LA Times, Time Out Beijing, WildChina, Teach For China, Epic Arts, and International Women’s Day Beijing, and assisted lead photographers commissioned by Vanity Fair, Adidas, Marie Claire, Ericsson, Lenovo, and the World Economic Forum.
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Program Assistant, Global HealthBill & Melinda Gates Foundation Sep 2009 - Aug 2011Seattle, Wa, UsDelivered progress reports and contributed to research documents in support of the China-Gates HIV Program, a five-year, US$50M targeted prevention program implemented across 15 urban areas by community-based organizations partnered with the Chinese Ministry of Health. -
Program ManagerJump! Foundation Feb 2009 - Sep 2009Bangkok, ThManaged experiential education initiatives and developed strategic partnerships with 10+ non-profits and international schools in Asia and North America to deliver youth leadership programs focused on fostering global citizenship and action planning for social impact projects. -
Development Coordinator, China ProgramsWe.Org Oct 2007 - Nov 2008Toronto, On, CaFacilitated six immersive learning programs across China for high school and university students from Asia and North America, and coordinated student fundraising initiatives for community development programs in partnership with local school leaders and government officials.
Annie Ly Skills
Annie Ly Education Details
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Nyu GallatinBachelor Of Arts -
Austin Center For DesignInteraction Design & Social Entrepreneurship
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Pratt InstituteSustainable Design Foundation
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Center For Bioregional LivingPermaculture Design Course
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Ipec CoachingLeadership Coaching
Frequently Asked Questions about Annie Ly
What company does Annie Ly work for?
Annie Ly works for Freelance
What is Annie Ly's role at the current company?
Annie Ly's current role is Designer and strategist focused on building stronger communities through civic engagement, experiential learning, and regenerative practices.
What is Annie Ly's email address?
Annie Ly's email address is an****@****tsy.com
What is Annie Ly's direct phone number?
Annie Ly's direct phone number is +191772*****
What schools did Annie Ly attend?
Annie Ly attended Nyu Gallatin, Austin Center For Design, Pratt Institute, Center For Bioregional Living, Ipec Coaching.
What are some of Annie Ly's interests?
Annie Ly has interest in Children, Economic Empowerment, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Annie Ly known for?
Annie Ly has skills like Program Management, Leadership, Nonprofits, Fundraising, Photography, Social Media, Philanthropy, Editing, Management, Research, Public Speaking, International Relations.
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