Annie Ly Email & Phone Number

Applying human(ity)-centered design to help purpose-driven organizations and government teams amplify their social impact by identifying opportunities in both new and existing services, programs, and products.I do this through participatory research & design, systems mapping, workshop design & facilitation, and prototyping & testing.Current clients & collaborators:– NextCycle WA (nextcyclewashington.com)– WA State Dept of Ecology– Seattle Office of Economic Development– Traversal Design– Cascadia Consulting Group– Start Consulting Group

Took the second half of 2021 to rest, reset, recharge, and invest in my personal learning while intentionally exploring my next career move.During this time, I dove into topics I’d been curious about for awhile, including regenerative agriculture, service design, and universal design.Aside from coaching a few clients on the side and continuing to hold 1:1 virtual office hours, I also completed an introductory permaculture course with the Center for Bioregional Living, and an online course in sustainable design with the Pratt Institute. Both of these courses confirmed the desire to formalize and expand on my skill set as a designer, both in breadth and depth.In October, I was accepted into the Austin Center for Design's 2022 cohort.

Brooklyn, Ny, Us

Designed and delivered learning experiences across the company, with a focus on the engineering org.Managed a portfolio of learning and development programs focused on scaling engineering onboarding during a period of rapid growth, pivoting and redesigning manager training and leadership development offerings to be remote-first and more strongly aligned with success metrics for culture and engagement, and supporting various stages of the employee lifecycle, as well as change management and DEI initiatives.

New York, Us

Launched a coaching practice to work with people who wanted to achieve greater clarity, balance, and intention in their careers and approaches to leadership, which often translated into other parts of their lives.As a coach, I partnered with clients to identify their values, clarify their goals, and strategize ways to accelerate their personal and professional development so that they could make meaningful progress, take their leadership to the next level, and amplify the impact on their teams, organizations, and the people they served.While I enjoyed working with executives and those in the C-suite, I also found ways to make coaching available and accessible to people beyond those roles. I worked with early-stage founders as well as creative entrepreneurs, and I held office hours for folks who wanted to gain insight into working in edtech, startups, instructional design / learning experience design, and HR.

Hoboken, Nj - New Jersey

Developed L&D roadmap with data-driven programs and initiatives designed to cultivate a high-performing learning culture for engineering teams, individuals, and leaders, while supporting key organizational and business priorities.Responsible for team performance across several areas serving Jet Technology, including the delivery of training solutions, internal comms and marketing for learning events and programs serving 300+ technologists and engineers, and tech evangelism efforts.Launched internal communities of practice to facilitate cross-team learning as well as enable flexible, continuous, self-directed learning for technologists and engineers.

Hoboken, Nj - New Jersey

Led L&D efforts for the technology organization, including knowledge management and strategy for tech learning and training.Served as lead instructional designer, responsible for the design, development, and delivery of internal training programs and solutions for the engineering organization, including our strategy for building a stronger learning culture within Jet Tech.

New York, Ny, Us

Designed online learning programs and webinars focused on key skills, new technologies, and trending topics in digital foundations and digital marketing for GA’s Fortune 500 enterprise clients.Partnered with subject matter experts across several disciplines to develop engaging and measurable e-learning modules, and collaborated with design, studio, and product teams on lesson development, production, implementation, and iteration.

New York, Ny, Us

Responsible for team performance and instructor and student success across 15+ concurrent educational programs, achieving the highest NPS averages across the company in both part-time and immersive courses and increasing instructor retention by 11% within a year.Collaborated with global counterparts to improve consumer-facing products as well as internal resources for campus operations and instructor training.Designed and piloted a monthly workshop on instructional best practices, geared towards public audiences who wanted to learn how to teach their expertise.

New York, Ny, Us

Managed 18 courses that generated US$1M+ in annual revenue while working cross-functionally with both local and global teams in marketing, sales, business development, production, and student outcomes to scale campus operations. Recruited, interviewed, hired, trained, and coached 18 subject matter experts to teach part-time tech, business, and design courses, establishing onboarding for first-time instructors at GA Seattle.Conducted weekly data analysis, led strategy meetings with the Regional Director, and consistently coached instructional teams to meet and exceed KPIs. Achieved an average end-of-course NPS of 91 and 51 from instructors and students, respectively.

New York, Ny, Us

Launched the campus as employee #1, owning both operations and local marketing during GA Seattle's first four months, as well as end-to-end production of weekly classes, workshops, and events, meeting quarterly goals for both revenue and email acquisition.

Singapore, Sg

Led membership engagement and retention for the Next Generation portfolio, producing monthly events and programs for a network of 300+ members spanning nine countries in Asia, including the design and delivery of a pilot experiential learning program in Malaysia.

Produced editorial, event, portrait, and food photography for clients such as AmCham China, the European Commission, LA Times, Time Out Beijing, WildChina, Teach For China, Epic Arts, and International Women’s Day Beijing, and assisted lead photographers commissioned by Vanity Fair, Adidas, Marie Claire, Ericsson, Lenovo, and the World Economic Forum.

Seattle, Wa, Us

Delivered progress reports and contributed to research documents in support of the China-Gates HIV Program, a five-year, US$50M targeted prevention program implemented across 15 urban areas by community-based organizations partnered with the Chinese Ministry of Health.

Bangkok, Th

Managed experiential education initiatives and developed strategic partnerships with 10+ non-profits and international schools in Asia and North America to deliver youth leadership programs focused on fostering global citizenship and action planning for social impact projects.

Toronto, On, Ca

Facilitated six immersive learning programs across China for high school and university students from Asia and North America, and coordinated student fundraising initiatives for community development programs in partnership with local school leaders and government officials.

Bachelor Of Arts

Interaction Design & Social Entrepreneurship

Sustainable Design Foundation

Permaculture Design Course

Leadership Coaching