Annie Link Email & Phone Number

United States

Franklin, Tennessee, United States

Assist with daily staffing and communications with patients and network clinicians.

Roanoke, Virginia, United States

Roanoke, Virginia Area

• A continuation of the roles and responsibilities of previous Field Support Associate position, while becoming fully cross-trained with the Human Resource side of Field Support. • New skills include; assisting new hires through onboarding process, running background checks, conducting orientation for new caregivers, and ensuring all employees’ requirements are compliant.• Collaborate with the Operations Manager, Recruiters, and Clinical teams to ensure appropriate and effective operational methods are being used to support the office. • Consistently assist new internal teammates in learning their roles.• Leader of the Caregiver Retention Committee; a group that meets bi-monthly to take a deep dive into improving caregiver retention.

Roanoke, Virginia Area

• Consistently received scores of 90% or higher on Field Support monthly scorecard.• Successfully transferred $130k worth of non-billable transactions to billable during 1st year of employment.• Processed and executed payroll for over 150 caregivers by a weekly deadline.• Worked cross-functionally with Human Resources to learn their role and responsibilities of Field Support.• Owned the day to day relationships with insurance companies by setting up and maintaining the insurance authorizations for over 60 patients.

Financial Aid Office

• Provided daily operational support to four Financial Aid Officers. • Assisted students and parents with general questions or concerns both in person and over the phone.• Answered multi-line telephone system, took accurate messages, and transferred telephone calls to appropriate person in an efficient manner.• Reviewed reports to ensure compliance with financial aid rules and regulations.• Responsible for all administrative functions including; filing, creating award letters and mailing them out, and organizing the mail correspondence delivered to the office.

Murcia Area, Spain

• Prepared engaging lessons and activities for non-English speaking students• Followed curriculum assigned by students’ professors• Taught students about American customs and culture

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Collegiate VP of Membership Education for Alpha Sigma Alpha SororityDouble major in Business Administration.

Spanish Language And Culture

Activities and Societies: English tutor, weekly tours of museums in Murcia, flamenco dancing classes.In the Fall of 2015 I completed.

Advanced Diploma

Activities and Societies: Varsity Volleyball and Big Sister Program.