• Adapts to changing priorities to successfully manage multiple instructional design projects.• Conducts learner analysis with stakeholders and subject matter experts (SMEs), as appropriate,to determine the targeted performers’ needs.• Identifies a solution or multi-faceted solutions to address business needs and/or improveperformance.• Produces scalable learning solutions that meet business group expectations and align to strategic business goals.• Develops learning program materials to be delivered via eLearning and/or instructor-led learningmethods.• Works in close partnership with Manager of Instructional Design and key stakeholders to ensurethe rollout and delivery of high-quality learning resources.• Audits existing learning programs.• Performs other ancillary duties as needed.

• Plan, develop and facilitate a wide-array of training programs in sales, customer service, technical skills, systems, product knowledge, management, coaching, and business acumen.• Created a 30-day on-boarding program for all new Sales Associates and support a team of 30+ on-site trainers. Develops instructor's techniques for training and coaching employees with quarterly Train-the-Trainer programs and regular site visits.• Manage certification program • Assess training needs by conducting frequent thorough needs analysis.• Use knowledge of the effectiveness of methods such as classroom training, online training, demonstrations, on-the-job training, meetings, conferences, and workshops.• Present information using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, or lectures.• Evaluate training activities and program effectiveness with a survey program in alignment with the Kirkpatrick model. Present reporting to executive team on a monthly and quarterly basis.• Collaborate with business partners to design learning events and special events as needed.• Partner with on-site management to develop associates.• Analyze training needs to develop new training programs or modify and improve existing programs.• Manage LMS system and training schedule.

Maintained occupancy of community by driving sales teams to reach goals.Trained and developed a team of sales professionals.Created a memorable and professional environment, exemplifying the Irvine Company image.Evaluated performance of associates.Promoted positive and proactive resident relations by working to make the living experience of the highest quality.Won "Property of the Year" and "Highest Occupancy" for fiscal year 2012.

Trained new associates entering the "On-Boarding" (new employee hire) program.Developed new associates in sales skills, customer service, property management protocol, and computer systems to prepare them for a long-term career with Irvine Company.Facilitated sales and customer service classes.Developed and executed sales training events.Won an SCAA GEMM award--Leasing Professional of the Year for 2011.

Maintained consistent weekly sales numbers, consistent closing ratio, and superior "secret shop" scores/reviews.Designated as a leader in marketing, creating innovative ways to drive property traffic.Asked to train new employees in portfolio.Traveled to other communities to bring up occupancy by training/motivating employees, and creative marketing ideas.Recognized with several awards for company including "Rookie of the Quarter Award" (highest sales for a new employee) in 2006, "People Serving People" (internal customer service) in 2009 and 2010, and "Highest Net Sales" in 2009.Maintained corporate integrity of company by delivering first-class customer service and building value in the luxury of the Irvine Company brand.

Developed curriculum and learning materials for classes/seminars for the company.Facilitated classes for skincare science, product knowledge, sales, and customer service.Trained and developed employees to provide first-class customer service and improve the brand image.Planned and coordinated events, vendor training, and guest speakers for the company.Traveled to all 30 stores to develop front-line employees and managers.Representative of the company to vendors.

Assisted customers with product selection and responsible for providing a consultative shopping experience with an emphasis on customer service.Attended classes regularly for product knowledge and advanced skin, hair, and electrical appliance knowledge.Responsible for taking inventory, cash register responsibilities, and maintaining appearance of the store.Frequently the winner of sales competitions as well as consistently the highest commission earner in the company with a record commission in 2004.