Annie O. Email & Phone Number

Cary, NC, US

Cary, North Carolina, United States

Orange County, California Area

• Adapts to changing priorities to successfully manage multiple instructional design projects.
• Conducts learner analysis with stakeholders and subject matter experts (SMEs), as appropriate,to determine the targeted performers’ needs.
• Identifies a solution or multi-faceted solutions to address business needs and/or improveperformance.
• Produces scalable learning solutions that meet business group expectations and align to strategic business goals.
• Develops learning program materials to be delivered via eLearning and/or instructor-led learningmethods.
• Works in close partnership with Manager of Instructional Design and key stakeholders to ensurethe rollout and delivery of high-quality learning resources.

• Plan, develop and facilitate a wide-array of training programs in sales, customer service, technical skills, systems, product knowledge, management, coaching, and business acumen.
• Created a 30-day on-boarding program for all new Sales Associates and support a team of 30+ on-site trainers. Develops instructor's techniques for training and coaching employees with quarterly Train-the-Trainer.
• Manage certification program
• Assess training needs by conducting frequent thorough needs analysis.
• Use knowledge of the effectiveness of methods such as classroom training, online training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Present information using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, or lectures.

Maintained occupancy of community by driving sales teams to reach goals.Trained and developed a team of sales professionals.Created a memorable and professional environment, exemplifying the Irvine Company image.Evaluated performance of associates.Promoted positive and proactive resident relations by working to make the living experience of the highest.

Trained new associates entering the "On-Boarding" (new employee hire) program.Developed new associates in sales skills, customer service, property management protocol, and computer systems to prepare them for a long-term career with Irvine Company.Facilitated sales and customer service classes.Developed and executed sales training events.Won an SCAA GEMM.

Maintained consistent weekly sales numbers, consistent closing ratio, and superior "secret shop" scores/reviews.Designated as a leader in marketing, creating innovative ways to drive property traffic.Asked to train new employees in portfolio.Traveled to other communities to bring up occupancy by training/motivating employees, and creative marketing.

Newport Beach, CA

Developed curriculum and learning materials for classes/seminars for the company.Facilitated classes for skincare science, product knowledge, sales, and customer service.Trained and developed employees to provide first-class customer service and improve the brand image.Planned and coordinated events, vendor training, and guest speakers for the.

Irvine, CA

Assisted customers with product selection and responsible for providing a consultative shopping experience with an emphasis on customer service.Attended classes regularly for product knowledge and advanced skin, hair, and electrical appliance knowledge.Responsible for taking inventory, cash register responsibilities, and maintaining appearance of the.