Annie Roberts Email & Phone Number

Denver, Co, Us

Monroe, Louisiana , Us

• Partner with the executive leadership team to drive strategic initiatives, including organizational design and change management, resulting in significant business transformation and driving business results. • Driving the Employee Transformation portfolio to enable Lumen’s strategic transformation and shapeshifting to achieve $1B cost savings by 2027. • Built the 300+ Custom Network organization from the ground up ensuring the new organizational design supports and aligns with the business strategy. This organization positions Lumen to successfully deliver $12B+ opportunities with social and hyperscale companies.

Monroe, Louisiana , Us

• Led a team of ten to ensure top tier recruiting processes, systems, and tools for recruiters, hiring managers, and candidates. • Drive a robust recruitment marketing strategy to improve candidate attraction and employer brand achieving a 141% increase in applicant volume across US requisitions and a 10% increase in qualified diverse candidates from 2022 to 2023. • Optimized and standardized TA processes including refinement of a recruiter playbook, reducing administrative work completed by recruiters, and defining processes, expectations, and metrics. • Managed TA budget including contract negotiations and vendor relationships.

Monroe, Louisiana , Us

• Set strategy and guided a team of seven across key areas: recruitment marketing, project management, tool implementations, budget planning, quality control, compliance, assessment, training, and communication. • Established a recruitment marketing team, enhancing partnership and agility with in-house design capabilities.

Monroe, Louisiana , Us

• Led the implementation including governance committee and CRM champions for Lumen’s first Talent Experience Management platform, powered by Phenom, including a career site in 4 languages, chatbot, CRM, and events platform resulting in a 25% increase in candidate NPS and 30% more lead generation. • Implemented two new pre-hire video interview and assessment tools, powered by HireVue and Aon, within my first three months, used for over 50% of hiring with 24,000+ candidates completing interviews annually.• Reimagined and redesigned the manager requisition creation process, reducing viewable fields by 75% and required fields by 60%, while acting as the TA liaison to key internal HR partners.

Kansas City, Missouri, Us

• Elevated the marketing, sourcing, hiring, and onboarding functions to enable hiring of 11,000+ Hallmark employees and interns annually and a $16M+ contingent labor/freelance program.• Led integration of a pre-employment check vendor into SuccessFactors resulting in internal time savings and an improved candidate experience. • Owned recruitment marketing and external employment branding strategy and execution through social media, recruiting collateral, career website, advertising, and more.• Owned recruiting vendor relationships that enabled the process and ensured return on investment.• Directly managed 6 employees with span of control of 7: three HR Specialists - Talent Acquisition (college, alternate talent and mass customer field recruiting/RPO), Talent Acquisition Information Systems Analyst and two Talent Acquisition Assistants. Managed additional Contract Talent Acquisition Specialists and Assistants during hiring spikes.

Kansas City, Missouri, Us

• Lead recruiter for Finance, Accounting, Advanced Analytics / Data Scientist, Nursing, Sales, Sales Support, and Field Services (Merchant / Retail Operations, Mass Customers, Space & Assortment Planning, Merchandise Planning, Corporate Store Support) talent. • Led strategy and implementation of electronic hiring and onboarding via SuccessFactors for store level hiring replacing the previous paper process for 375+ nationwide HMK and Hallmark Gold Crown Corporate stores (2,500+ nationwide hires annually).• Owned and led the strategy, direction, and content development of our employment brand (Hallmark Jobs) social channels including Instagram, Twitter, Facebook, LinkedIn and YouTube. #hallmarklife

Kansas City, Missouri, Us

• Lead recruiter for Product, Marketing, Licensing, Merchandising, Digital, Technical, IT, Legal, Innovation, Finance, Accounting, Advanced Analytics / Data Scientist and Nursing talent. • Owned strategy and implementation of recruiting and onboarding for 375+ nationwide HMK and Hallmark Gold Crown Corporate stores (2,500+ nationwide hires annually). • Directly managed 1 employee: HR Assistant - Corporate Stores.• Co-owned the strategy, direction, and content of our employment brand social channels including Instagram, Twitter, Facebook, LinkedIn and YouTube.

Kansas City, Missouri, Us

Effectively balanced dual fulltime roles to cover a leave. Provided leadership to the HR Service Center and consolidated leave administration process. Managed a team of 1 exempt, 1 temporary, and 5 non-exempt employees.

Kansas City, Missouri, Us

• Provided strategy, development and implementation of 3 significant processes engrained in the overall HR strategy: workforce planning, succession planning, and performance management. • Built workforce reporting and analytic capability from scratch utilizing Excel and Tableau for the Hallmark workforce of over 28,000 employees worldwide. • Internal expert for workforce analytics and internal workforce. • Partnered with Talent Management Manager to re-invent the performance management process, eliminating an estimated 30,000 hours (est. $1.4M), driving more frequent and candid performance conversations, and receiving unsolicited accolades from both employees and senior leaders.

Kansas City, Missouri, Us

Summer 2010: Partnered with the Project Lead to revamp and upskill the HR Service Center - an internal call center designed to answer all current and retired employee's questions about anything HR related.Ongoing: Assisted Employee Relations department with policy updates and benchmarking.

Minneapolis, Mn, Us

• Internship while completing masters degree. • Assisted on human resources projects focused on talent and job assessment.

Kansas City, Missouri, Us

• Winter term internship converting current paper contracts into digital form.

Masters, Human Resources And Industrial Relations

Graduate Certificate, Public Policy Issues On Work And Pay

Bachelors, Psychology, Education Studies