- Scheduled patients through the XO portal- Answered phone calls, screened patients during the pandemic- Walked patients to their exam rooms- Assisted at the Covid-19 drive thru testing site during the pandemic- Helped cross train hosts into optometry- Assisted in organization of incoming faxes from other medical clinics electronically

- Pre-tests: Daytona Optos, Nidek Wavefront Aberrometer, Oculus Binoptometer 4p, Oculus Easyfield Perimeter- Terminal Server: Office Mate, Exam Writer, Optos- Fee Slips (Premera Blue Cross, Kaiser)- Elation EMR; Referrals- Contact Lens I&R Training- PDFCreator- When I Work; Scheduling for employees at optical center, reviewing Timesheets- XO Portal; Scheduling, Maintaining schedule templates for doctors at optical center- Helped contribute to the XO Optometry Wiki

- Coach employees- Schedule shifts for the store employees- Conduct payroll - Assist manager with tasks such as ordering supplies, following up with patients, etc.- Help resolve in store customer complaints, Medallia survey complaints or corporate e-mail complaints in order to better customer satisfaction through customer care- Audit DBRs (daily business review)

- Measure, fit and adapt lenses for patients to written optical prescriptions- Adjust frame and lens position to fit patient- Coordinate and style frames for patients based off of their optical prescriptions- Repair broken or bent frames back to shape (metal, semi-rimless, zyl, acetate frames)- Inspect prescription on lenses prior to dispensing to the patient- Grind lenses down to fit into frame- Tint lenses according to patients’ request- Look up vision insurance benefits for vision hardware (VSP, EyeMed, Regence, HMA, NBN, Humana, Aetna, Spectera, etc.)- Bill vision hardware through VSP- Schedule and remind patients of their appointments through eppointments TAB- Place and process spectacle and contact lens orders through eyeNET system- Troubleshoot issues with vision through newly ordered glasses- Periodically assist doctor’s office with checking in/out patients and pre-testing them

*OptomapPlease view previous experience from 2014

• Schedule appointments (OfficeMate Scheduler)• Check in ("interviewing" patients)/check out patients• Help patients by providing information and assistance• Assist manager with tasks• Mail organization• DFE (Dilation)• Pre-tests: Auto-Refractor, nCT, Visual Field Testing, Ortho-K Topography• Insurance Verification/Authorization (VSP, EyeMed, DavisVision, Spectera, Superior Vision, MES)• OCT [(Optical Coherence Tomography)(Macula & Optic Nerve)]• Fundus/Retina Imaging (EyeScape)• Fundus Photo Billing• VSP/EyeMed Insurance Billing (Exams & Contact Lens only)• Medically Necessary Billing (VSP)• Call medical insurance companies about claim statuses• 24-2 Visual Field Test• C-40 Visual Field Test• Exam Writer (data entry), Office Mate, Medmont Studio• Scan documents into Office Mate• DemandForce• Contact Lens Dispensing, Training, Sales, and Stock• Ortho-K Dispensing, Deep Cleaning, Training, and Billing (VSP)

• Trained new employees.• Managed mail orders for California stores.• Scheduled for Milpitas employees.• Managed Facebook page for Milpitas store.• Managed Milpitas employees and the upkeep of the Milpitas store.

• Operated a touch screen Point of Sale (POS) cash register.• Focused on customer service and sales.• Stocked items, consulted with customers, and applied skincare products on various customers with different skin types on a daily basis.

• Operated cash register, received calls from customers on a daily basis.• Helped stock and organize items on shelves.