Annie Fay Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Warwick, New York, United States

• Implemented new wholesale processes and SOP documents to improve customer service, communication, outreach and ordering experience, leading to 105% revenue growth year-over-year in 2022.
• Designed and built advanced Excel spreadsheets to create internal company CRM, used to identify key KPIs and metrics, and track customer information and orders.
• Served as the escalation point of contact to resolve customer complaints regarding sales and service.
• Automated Excel reporting, decreasing the time to perform inventory planning and TTB reporting by 70%.
• Executed data analyses and communicated insights with ownership to make strategic business decisions.
• Led collaborations with the Marketing team on new product launch campaigns and marketing initiatives.

Norwell, MA

• Tracked sales lifecycle for 50+ accounts using Salesforce. Responsible for maintaining account details and tracking project implementation progress using reports and dashboards.
• Developed strategic and meaningful industry and customer relationships, leading to new, repeat and referral business opportunities to drive pipeline growth.
• Maintained up to date knowledge of industry technologies to present unique solutions to stakeholders.

Norwell, MA

• Conducted energy use and cost-benefit analysis to maximize utility rebate incentives and generate high value, low payback solutions.
• Developed a $1.5MM energy saving project for Gillette Stadium, Foxborough, MA. Collaborated with partners and project managers to value engineer final project costs, increasing profit margin by +5%.
• Performed site audits, designed project scopes, and budgeted turnkey pricing for project implementation.
• Managed $5.1 million lighting project: responsible for procurements and maintaining schedule, budget, contractors, deliveries and communication with managers at 109 stores.

Norwell, MA

• Performed on-site audits to gather field data on existing lighting and HVAC systems. Conducted savings and cost analysis of collected data to determine potential energy and operating savings.
• Helped schedule, coordinate and manage the installation process for efficiency upgrades. Handled customer’s post-installation questions and inquiries.
• Prepared utility applications for energy incentive programs and project documentation packages.

Watertown, MA

• Implemented a new service project to incorporate the United States Postal Service in the final delivery of UPS packages. Trained employees on new operations procedures and packaging methods throughout implementation.
• Explored and discussed opportunities for facility setup changes to integrate new operations methods and procedures into multiple UPS facilities.
• Compiled information from multiple reports to track cost and time savings of new USPS service project.
• Audited time cards, integrity reports and driver’s methods to ensure employee compliance with daily regulations and procedures.

Pawtucket, RI

• Assisted in re-designing a more efficient and organized Product Development Process to be used globally for the design and launch of new products.
• Drafted and created standard templates to be used throughout new process to record crucial information needed at different stages of product development.
• Collected feedback and edited template content to satisfy different product types.
• Worked on a team to create a new Hasbro, Inc. product by designing and engineering product idea, sending product through the development process and presenting to management.

Warwick, NY