Annie Wilson Email & Phone Number
Who is Annie Wilson? Overview
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Annie Wilson is listed as Business Analyst | Project Manager | IT Expert at Rocky View County, a company with 255 employees, based in Carstairs, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Annie Wilson.
Annie Wilson previously worked as IT Business Services Coordinator at Rocky View County and IT Field Services Analyst at Graham. Annie Wilson studied at Info-Tech Academy.
Email format at Rocky View County
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About Annie Wilson
I am a collaborative and innovative professional with 15+ years of experience leading teams and executing projects in IT support. My positions have expanded my collaborative skillset, allowing me to communicate with a with wide range of key stakeholders to assess key project deliverables, generate strategies, and lead all operational aspects of implementation.I possess a high capacity for problem analysis, recognizing potential upcoming pain points and producing unique solutions to address them. Connect with me to learn more about my skills in:Root Cause Analysis | Strategy Development | Translating Technical Issues | Securing Stakeholder Buy-In | Problem Solving | Staying Current with Industry Expertise | Documentation and Delivery of User Training | And More!
Listed skills include Team Leadership, Troubleshooting, Business Process Design, Software Documentation, and 24 others.
Annie Wilson's current company
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Annie Wilson work experience
A career timeline built from the work history available for this profile.
It Field Services Analyst
In this position I have managed multiple responsibilities throughout the organization, with the original mandate of my position focused on owning the entire set up lifecycle of shared space and collaborative meeting rooms.I have had the opportunity to act as an effective leader and drive success for projects, analyzing ongoing organizational pain points.
Implementation Specialist
In this position I had the opportunity to direct all implementation responsibilities for Murphy Oil, completely owning lifecycle and project management for organization. This required me to fulfill expectations fitting a subject matter expert, partnering with personnel across various business units to train and problem solve for various IT projects.I had.
Team Lead, Testing & Qa
After advancing progressively through organization I transitioned from Technical Support to a Team Lead role, supplying clients across multiple industries with emergency support, managing hot fixes, and testing identified solutions before installing them as a regular release. Oversaw team of 5, delegating and ensuring adequate completion of assigned.
Lead Quality Assurance Analyst
Served as test lead for SMART product drivers in Agile environment. Developed comprehensive test plans, test data, hardware matrix, and testing schedule; coordinated activities to validate functional requirements and usability performance. Reported bugs and issues to developers; tested and verified fixes.
Technical Support Specialist
Delivered Level 2 and 3 technical support to end users and resellers via phone, email, and chat. Responded to issues escalated from team leads and area managers. Identified and analyzed trouble ticket trends to identify improvements and simplify troubleshooting processes.
Customer Network Provisioner
Implemented hardware and troubleshot / tested wireless radios, Cisco devices, and other network gear. Performed adds, changes, and disconnects of VLAN, Internet services, and DNS.
Customer Network Technician
Provided phone-based and hands-on technical support and troubleshooting of wireless network errors. Coordinated with field service teams and provided technical support to restore or improve service. Escalated multi-customer or market outages to Tier 2 technicians.
Network Operations Center Operator
-Monitored national network using HP Openview monitoring system-Utilized Navision system to open and prepare trouble tickets-Delegated trouble tickets to Tier 1 Technicians to start troubleshooting process-Escalated multi-customer or market outages to Tier 2 technicians-Documented responsibilities & processes of NOC Operator-Tracked Email abuse complaints&.
Office Admin & Support
-Provided support to Order Management Group-Data-entered sales orders into Navision CRM System-Developed company wide Order Process document including service upgrade, customer network additions, renewal and credit check process-Coordinated upgrades, customer network additions and out orders nationwide with customers, network operations center as well as.
Colleagues at Rocky View County
Other employees you can reach at rockyview.ca. View company contacts for 255 employees →
Ethan Chow
Colleague at Rocky View County
Canada, Canada
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CS
Chad Stewart
Colleague at Rocky View County
United States, United States
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YM
Yvonne Maughan
Colleague at Rocky View County
Calgary, Alberta, Canada, Canada
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KD
Kurtis Dyck
Colleague at Rocky View County
Calgary, Alberta, Canada, Canada
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JM
John Morris
Colleague at Rocky View County
Greater Calgary Metropolitan Area, Canada
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BW
Bill Wohl
Colleague at Rocky View County
Kneehill County, Alberta, Canada, Canada
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AM
Andrew Mardell
Colleague at Rocky View County
Calgary, Alberta, Canada, Canada
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EF
Ethan Forrest
Colleague at Rocky View County
Calgary, Alberta, Canada, Canada
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AC
Amber Cutting
Colleague at Rocky View County
Airdrie, Alberta, Canada, Canada
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CS
Carter Shelton
Colleague at Rocky View County
Calgary, Alberta, Canada, Canada
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Annie Wilson education
Education record
It Project Management
Intro To Data Analytics
It Business Analyst
Itil - Foundation Level
Ab High School Diploma
Frequently asked questions about Annie Wilson
Quick answers generated from the profile data available on this page.
What company does Annie Wilson work for?
Annie Wilson works for Rocky View County.
What is Annie Wilson's role at Rocky View County?
Annie Wilson is listed as Business Analyst | Project Manager | IT Expert at Rocky View County.
Where is Annie Wilson based?
Annie Wilson is based in Carstairs, Alberta, Canada while working with Rocky View County.
What companies has Annie Wilson worked for?
Annie Wilson has worked for Rocky View County, Graham, Micotan Software Company Ltd, Smart Technologies, and Terago Networks.
Who are Annie Wilson's colleagues at Rocky View County?
Annie Wilson's colleagues at Rocky View County include Ethan Chow, Chad Stewart, Yvonne Maughan, Kurtis Dyck, and John Morris.
How can I contact Annie Wilson?
You can use AeroLeads to view verified contact signals for Annie Wilson at Rocky View County, including work email, phone, and LinkedIn data when available.
What schools did Annie Wilson attend?
Annie Wilson studied at Info-Tech Academy.
What skills is Annie Wilson known for?
Annie Wilson is listed with skills including Team Leadership, Troubleshooting, Business Process Design, Software Documentation, Business Analysis, Quality Assurance, System Testing, and Hardware.
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