Annie U. Email & Phone Number

London, Gb

London, United Kingdom

Managing an admin team responsible for the provision of business support to the Managing Director, Board of Directors and department of 60. In addition, my role also provides support to the wider London office of 200 in respect of all matters encompassing travel management. Duties are in addition to tasks in previous role below.Key deliverables during this period:• Coordinate daily workflow of administration support and all business functions related to office services• Overseeing travel management for the London office and NYK guests managing complex travel arrangements• Managed company reward programs and insurance policies in regard to travel and hotel agreements• Managed business supplier relationships• Contract negotiation and performance reviews with suppliers • Manage escalation of travel related issues through to resolution• Built operational efficiencies and processes to maximise productivity while maintaining quality• Improved processes and strategic policies and procedures• Produced travel reports for the NGE board meeting and renewal of the NYK insurance policy• Prepare Board meeting documentation• Overseeing facilities repairs and maintenance• Supported the strategic development of the commercial team, bid proposals and presentations• Line management of 2 team assistants and over-seeing 6 travel bookers• Processing invoices, expenses, vat returns and managed office budgets• Managed on-boarding, desk space planning, IT set-up, work station assessments• Responsible for office health & safety, building maintenance, BCP, PAT tests and fire safety Key projects in this role:* Project Lead for implementation of the new TMC (Travel Management Company)* Travel Manager for NGE (interim cover for this role since May 2018)* Project lead for GDPR* Project lead for Office 365* Project lead for Sharepoint migration project* Chair of NYK Social Committee

Canary Wharf, London

Key Projects during this period:Project Manage office move to Canary WharfTravel Management and process improvementOrganising department Summer BBQ for 130 peopleCo-ordinating Annual International Strategy meetingOffice 365 roll-outTransition to a new conference call providerFinancial project reportingManagement of e-learning suiteArrangement of Department Town Hall meetingsEvent ManagementImplementation of new expenses systemContract ManagementJSOX AuditManage department subscriptions

London, United Kingdom

Full PA support to the EVP HR and a team of 5 HR DirectorsCo-ordinated complex global multi-stop travel itinerariesSenior PA representative within the Ricoh PA network group of 14 PA’s continually mentoring junior PA’s Event management of several global HR events and organisation of London office Christmas party for 250

Mayfair

Business and personal support to the CEO and COO conducting extensive research and analysis workProject managed the refurbishment of 3000 sq. ft. H.O. in Central London designing office layout, managing procurement and coordinating contractors, delivering under budget by 8% and 3 days ahead of schedule achieving additional revenue through rental income through minimal voidsProject managed the relocation of clients into new office space, designing floor plans, managing fit-out, and organising transfer of possessions ensuring minimal impact on business and services for clientsOffice and facilities management, overseeing cleaners, maintenance workers and IT ensuring work is completed to the required standard ensuring building is fire, health & safety compliantPlanned networking and marketing events with clients and contractors to foster good working relationships and raise the profile of the company in order to expand the business portfolioSupervised and mentored office administrator conducting proactive mentoring and training sessions

London, United Kingdom

Senior Events Team LeaderPart-time: Weekends, evenings and bank holidaysResponsibilities: Organising, promoting and managing events such as:Corporate functionsCharity fundraisersXmas partiesSporting eventsArt exhibitionsProduct launchesCultural and promotional events

Moorgate

(Promotion)Due to company restructure in addition to role detailed below responsibilities extended to financial control, procurement, supplier management and project support to the IT department. The title given for this role was IT Service Manager. PA support to dual Head of IT, 5 senior management and secretarial support to a team of 36Co-ordinated the office relocation of 50 staff and equipment to new head office location Developed, tested and implemented a new resource system reducing the admin process by 50%Implemented an online courier booking system minimising errors and reducing booking time by 60%Reconciled company credit cards, managed invoice process, post and approval of department expenses Management of the IT budget providing monthly reports on purchases, accruals, and forecastingFinancial control of over 130 supplier accounts across more than 60 diverse suppliers negotiating costs, managing contracts and monitoring SLA’s continually striving to improve processesProject managed a new procurement-to-pay process achieved by meeting with 60 suppliers to agree a streamlined process resulting in one suppliers invoicing being reduced from 150 a month to 1 per monthManaged physical and electronic filing and storage systems ensuring correct handling and security of confidential information and enforcement of ISO27001, 9001 and 14001 standardsAPM Intro qualification obtained in Sept 2010Finance for Non Finance Managers course (certificate of completion) - Oct 2011

Moorgate

Gatekeeper to the IT Director, screening calls, managing e-mail’s, diary, meetings and audio typingOffice management for IT department of 56 including all procurement, repairs and maintenance issues, printer problems, company insurance policy and membership subscription renewal, asset management, annual electrical and fire equipment testing and IT representative for corporate services/FM meetingsProject support to the business continuity team of 12 and professional services consultancy team of 8Managed administration for 5 senior managers and a team of 56 including recruitment, employee contracts, HR and starter/leaver process, expenses, travel, team absences, visa’s and team eventsRepresentative for enforcement of CSR, Health & Safety and all ISO policiesFirst aider and fire warden representativeRenewal of memberships and subscriptions including CSCS cards and professional bodies

Neasden, London

Gatekeeper to the Technical Director and Technical services team of 40 employeesManaging the back of office function including stationery, IT equipment, maintenance and health & safetyReconciliation of invoices, book-keeping and processing purchase ordersManaging high profile complaints and from MP’s, Councillors, tenants and Local Government Ombudsman and providing written and/or verbal responses Project managed and co-ordinated the relocation of 70 staff and office equipment into new premises including deliverables such as office design, space allocation, furniture selection and installation of IT equipment, maximising use of space to ensure smooth transition into new office with minimum disruption

Senior Corrections Officer at Mt Eden men's prisonManagement of 13 staff whilst on shift

New Zealand Regular Force Army - Royal Nz Military Police

Regular force soldier serving in the Royal Military Police Squadron at Waiouru and Papakura Military base.Rank: Corporal

Diploma In Sports Studies (University Of Otago, Nz)

Education record

Education record

Level 1 Certificate