Leadership of the company’s business, strategic and operational decisions Oversight of statutory obligations and financial growthSuccessfully led the company for 2 years and carved a niche as a unique entity vis a vis competitorsCoordinated recruitment, payroll and performance management of 6+ staffConducted advanced market and competitive analyses, highlighting opportunities and trends.Maximized new business opportunities and facilitated company growth.Developing quotes and proposals for prospective clients entailing information, value and benefits.

SafeBox Kenya Limited was a first of its kind on the Kenyan market with the introduction of Automated Safe Deposit boxes as a core business. A service that was primarily provided by select banks to its account holders.The entry of SafeBox on the market provided convenient and secure storage opportunity for individuals valuables in a state of the art facility. Responsibilities and Achievements:Credited for consultative leadership in achieving business process excellenceinnovation and stringent internal controls.• Credited with successful development of workflow models marketing and salesalignment, company relocation and project management.• Developed and implemented successful online marketing campaigns thatincreased the websites credibility, built brand awareness and generated leads.• Overall responsibility for brand management and corporate identity-logo, brandcolours and company brief.• Developed and implemented an internal training program. Involved in all aspects of training of team members in areas of personal development,customer experience and company processes systems and procedures.• Conducted periodical module based assessments to evaluate competency and ascertain aptitude on all SafeBox systems.• Responsible for the planning, directing and managing of marketing and salesplans in line with the overall objectives of SafeBox.• Conduct in-depth analysis of industry competition, market share, marketconditions, past performance of industry and field, operational constraints, andlegal/ Compliance requirement.• Evolving new lines of business through account prospecting, market analysis, and client relationships to propel business success and achieve organizational goals.Periodically review SafeBox’s current products, range of services and level of customer satisfaction and recommend the development and introduction of newproducts and services and constantly improve on customer experience.

Analysis of the consumer preferential likes and tastes and communicating the same to the management as well as handling any complaintsExecuting the laid out marketing, communications, and customer care plans in order to promote the TopShop brand in the UAEEvaluate and monitor trends in the fashion market while collaborating with cross-functional teams in appealing to multi-cultural clienteleLocalized the global strategy to target culture and expectation of theUAE diverse clienteleParticipated and oversee in-store retail training on products knowledge, customer interactions and customer care trainingI compiled weekly revenue analysis and trend wise reports by using in store money mapping analytics tools.

Achieved business objectives through marketing campaign planning, implementation and management.Investigated industry trends, competitors and target markets through marketing research.Grew client relationships and won new clients through concept development and proposal presentation.Aligned marketing with target audience for campaign and projects success.Salvaged company’s reputation, by recapturing a percentage of the original client base by reaching out to previous clients and honoring on their deliverables and timeline

Facilitated the luxury experience aboard KQ business class flights through a comprehensive knowledge of inflight service standards, etiquette and the famous kenyan hospitality that the customers have come to expect. Optimised customer experience for up to 28 passengers on each service sector by offering personalized services.Thorough product knowledge on the select wine list,champagnes and other alcoholic drinks served on board the business class.Maintained excellence and an eye for detail in all operationsSafety and Security management by ensuring compliance with safety and security standards as per standard operations procedures and IOSA (IATA International Organization of Safety Audits) regulations for an average of 15 flights a month and maintaining the IOSA statusWorked with the flight crew to facilitate prompt communication and smooth flight operations.Conducted Inflight passenger briefings

Ensure the safety and comfort of passengers on board through an up to date and comprehensive knowledge of Inflight emergency procedures.• Interacting with different personnel and stakeholders to ensure safe and efficient operations.• Consistently deliver World-class service through excellent customer care skills in line with the company’s mission and vision.• Order stock of various products for different routes with proper documentation and analysis of the same to eliminate waste.• Analysis of the consumers preferential likes and tastes in order to improve on the varieties of offering in terms of entertainment, food and drinks• Managing all customer care issues with high levels of integrity while ensuring customer satisfaction and maintaining the corporate image of the company.•Operate the Francophone routes to support the French speaking customers