Annika G. Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington Dc-Baltimore Area

The focus of this role is bridging and driving the pre-opening, building acceptance, and post-opening phases for citizenM's projects across the United States, ensuring each property is prepared and fully operational for a successful launch. Coordinating with diverse stakeholders —developers, contractors, designers, and internal teams — to ensure every phase meets citizenM’s quality standards and guest experience goals. This role fosters collaboration, clear communication, andalignment across all functions to deliver a seamless transition from construction completion to fullyoperational status.

Washington Dc-Baltimore Area

As the Senior Flight Concierge, I managed flight concierge team of five (onsite and remotely) with resource allocation for seamless client interactions. We are the main point of contact to Aircraft Owners, business partners and Jet Card Members and as the Senior member onsite, I was tasked with maintaining ownership and member satisfaction with a strong focus on solution based conversations while minimizing impact to revenue when unexpected events happened (weather, ATC communications, customs, etc.)

Washington Dc-Baltimore Area

As a Personal Flight Concierge, I was responsible for the day to day care and comfort of clients, providing a unique, attentive, and luxurious client experience tailored to individual preference. The role required detailed attention and anticipatory gestures in all correspondence and arrangements to each request, trip and experience that Jet Linx has in its service offerings.

Mclean, Virginia, United States

As a Business Solutions Advisor, I was a consultant working with client representatives by providing quantitative and qualitative insight from the customer’s perspective and providing specific actions needed to be taken to drive greater satisfaction, loyalty, and revenue. The role included analyzing existing processes and identifying gaps to define customer experience solutions for select hotel brands.

Houston, Texas Area

Lausanne Area, Switzerland

Edinburgh, United Kingdom

Cholet, France

Master Of Science - Global Hospitality Business

The first semester of the MSc in Global Hospitality Business in Hong Kong

Master Of Science - Global Hospitality Business, Global Hospitality Business

The second semester of the MSc in Global Hospitality Business in Hong Kong

Master Of Science - Global Hospitality Business

The third semester of the MSc in Global Hospitality Business in Houston

Bachelor Of Arts (B.A.), Linguistics

Activities and Societies: US Campaign for Burma-UMD Chapter; Roots and Shoots Volunteer club