(Digi)collaboration designer, group dynamics observer, systemic practioner, consultant, coach. Energizer at Humap Consultation Ltd. Partner at Humap Ltd.Special skills -- Process consulting in digital thinking forums- Coaching & Virtual Coaching- Group dynamicks & Emotional intelligence- Project management- eWork, Virtual leadership & eManagement- Systemic LeadershipProfessional experience :- Business development : customer services, CRM implementation, bulding up customer service processes, sales- 22 years experience of project work, change management, knowledge management, Leadership processes, HRD processes, Leadership programs - 22 years experience of virtual management in multicultural environment - Cultural processes in Global corporationsPublications:Kokko, N., Hakonen, M., Sivunen, A., Ranta, A., Rimmanen, T., Mäkitalo, I., Heikkilä, J-P., Koivisto, S. 2007. Vital Web Tool. http://vital.humap.com.Vital Web Tool is centralized around a distributed team or a projects life cycle model, that is based on modular information and methods. This supports the groups formation, profitable work and development. Partners: Helsinki University of Technology BIT Research Centre and Humap Oy. Also Nokia, Elcoteq, Vaisala.

- Organizational change processes- Strategy processes & management board work- Virtual matrix work & virtual leadership throughout of organization- Coaching in groups : F2f & Virtual- Challenging situations : Group Dynamicks & Emotional Intelligence- Facilitation in human systems- Systemic Leadership

- Consultation- Training programs- Team building- Leadership programs- Virtual work

Nordic competence renewal and development portfolio in M&D competence strategy facilitation and implementation,leadership team development and process facilitation Management and leadership development in EMEA: strategic leadership program facilitation, change support. Leading change and developing new ways of working. - Management & Planning- Leadership Programs- Nordic Business facilitation- Core Values process : Proud of If- Nordic HRD processes- Leadership processes & evaluations- Virtual matrix work

Resetting the culture for digital collaboration & organizational learning : promoting open and transparent leadership, working in communities and co-creation in ecosystems, employee surveys, management and development, leadership development and renewal, trainings and learning.Corporation bankaccurance (Sampo/Leonia)- eWork / Digital processes- eLearning as areniewal- Digilearning manager for building up virtual collaboration culture in whole corporation- HRD processes - Leadership programs & processes- Change management in intergration processes- Manager position

I am a professional with strong and well-rounded experience from people and business development projects. I have contributed in key roles to many strategic leadership processes and people development projects during my career. Business development process in Vahinko-Sampo - Business developer : Customer service models, CRM system, Multi-Canal Sales, Claims handling processes, eWork, - Responsible of implementation : Business results, Management & Leadership processes, Business tutor -concept, Implementation.- Team Leader - Manager

- Insurance sales- Call Center specialist- CRM support