Annina Dafonseca Email & Phone Number

Brooklyn, Ohio, United States

As a member of the Digital Experience (DX) Team, I create value and successful interactions for our customers when they choose a digital channel. -Elicits and refines the detailed requirements for Digital Experience projects to prepare them for execution by the technology team-Collaborates with internal and external stakeholders on the requirements and design -Maintains a prioritized backlog to ensure initiatives are delivered according to schedule-Facilitates the execution and implementation of initiatives by working closely with the technology team(s), identifying and solving issues as they arise, and completing user acceptance testing-Coordinates internal and external communication and internal training as enhancements or changes are released-Communicates issues, solutions, and alternatives to internal team and appropriate stakeholders

Brooklyn, Ohio, United States

A Banker Coach focuses on improving the skill, confidence, and production of team members through communicating and teaching the right behaviors, tactics, and philosophies that will contribute to the success of team members.-Coach and develop team members to improve business fundamentals-Perform impactful audits and/or call evaluations to assist in coaching objectives for individual team members-Host one-on-one or group coaching sessions using inclusive learning methodologies -Meet individual goals and KPI expectations-Analyze coaching results and identify gaps in skill based on observation and business metrics-Increase efficiency of production for team members via classroom, on-the-floor, and/or virtual instruction-Incorporate a variety of coaching methods to accommodate inclusive learning styles-Provide training/coaching recommendations to leadership regarding what coaching is needed based on business metrics-Maintain credibility with the business by staying relevant with the skills, technology, tools, and process that the supported team(s) use

Cleveland, Ohio, United States

As a Senior Banker for Quicken Loans, I consult with clients about their home purchase goals and craft loan programs to their needs. Additionally, I advise and educate clients on the refinance process and how to better manage their mortgages and financial goals. I am licensed in the following states: OH, CA, CT, DC, FL, IL, IA, MN, NC, SD, TX.

Cleveland, Ohio

Westlake, Ohio

As an intern for UCFS, I was responsible for managing contacts in the company’s CRM system. I wrote content, proofread, and ensured high quality marketing materials for emails, letters, presentations, brochures, and flyers. Additionally, I compiled, aggregated, and analyzed statistics for website SEO stats, email sends, and customer usage reporting.

Bachelor Of Science In Business Administration

Activities and Societies: Kappa Alpha Theta, Alpha Kappa Psi, American Marketing Association, Society of Supply Chain Students, Weekly.

Master Of Business Administration - Mba, Organizational Leadership

In progress

Diploma

Activities and Societies: Varsity Athletics, President of Spanish Club, Vice President of Key Club, National Honors Society, Peer.