Annisa Soehadi Email and Phone Number

* Covers all areas of industries, search & match qualified candidates for available positions through company database, social media channels, job boards and other resources.* Conduct background or reference check through cold callings and email writings.* Conduct a face to face and phone interviews by collecting and giving information, building trust and rapport and networking to promote other available positions.* Initiate salary and employment offer negotiation with shortlisted candidates.* Candidate preparations such as coach, groom and motivate to build candidate confidence.* Reviewing recruitment policies to ensure effectiveness of selection techniques and improvement of the recruitment procedure.* Build and maintain good relationship with candidates and clients for future business growth.

* A leader to a team consists of 15 people. Responsible to monitor their KPI’s, by ensuring tasks are completed within TAT, recommend their leaves and monitor their work progress.* Responsible in coordinating, building and maintaining relationships with International Vendors for the database checks process.* Responsible in outsourcing potential vendors on their product and services and analyse on price comparison; to discuss with Senior Management on negotiation their service price.* Administrative tasks include documentations and filings, prepares TAT scheduling for new verification purposes, invoicing, prepare and generate daily & monthly report on numbers of screening that meet TAT.* Conduct phone calls, initiate emails with alliance to the Human Resource and Registrar Department personnel for background verifications.* Build close relationship and strong connections with MOE Malaysia and MEC to conduct SPM & STPM checks.* Daily tasks include a high usage of Excel and Words, such as in preparing monthly progress report data using Pivot Table.* Work closely with client include HSBC, Pactera and Intel. Prepare, evaluate, compile and assist in quality control of report for a handover to client.* Conduct training & coaching for new hires to help them understand the operation functions.

* Responsible for the performance and development of the Sales team by developing a business plan and sales strategy for the market, to ensure attainment of company sales goals and profitability.* Monitor team’s KPI and targets by ensuring it is achievable, by publishing current sales status on board to create motivation and highly competitive environment.* Prepare action plan by conducting research on potential companies’ background, HRDF registered and claim process to create effective search of sales leads and prospects.* Provide insight in training and development for the improvement of sales and activity performance.* Conduct one-on-one review with all Sales Executive to build more effective communications.* Provide timely feedback to Management regarding performance, recruit, tests and hires Account Executive based on criteria agreed upon by Senior Management.

* Respond to inbound calls to solve issues and to answer general product inquiries.* Attend dispute calls and complains effectively through a one-time call and by maintaining professionalism* Handling each transaction by maintaining good service to contribute to overall customer satisfaction and happiness as well to increase customer’s loyalty.* Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when necessary.* Promotes current and on-going promotions and rewards to customers and upsell instantly through a phone call.