Annis Roberts Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Provide direct supervision to 2 team members through structured weekly 1:1 meetings, providing strategic guidance on case management best practices and empowering staff to navigate complex client situations effectively
• Oversee quality assurance for 5 case managers through weekly case file audits, ensuring 100% compliance with state and federal requirements
• Manage a comprehensive caseload of diverse clients, developing individualized action plans and coordinating internal and external agency services to advance client self-sufficiency
• Conduct new client intake assessments and create tailored service plans, connecting clients with critical resources across health care, housing, education, and employment sectors
• Lead crisis intervention and risk management for high-need cases, developing solutions for complex housing, medical, behavioral, and financial challenges
• Foster internal collaboration to streamline service delivery and enhance client outcomes

Boston

• Provided initial refugee Reception and Placement services for refugee clients including securing housing, airport pick up, and home orientation
• Provided comprehensive case management services to clients of varying immigration statuses including program enrollment, home visits, advocacy, and coordination of services with internal and external partner providers
• Maintained professional and accurate documentation using centralized databases, including assessments and case notes, in compliance with contract requirements

Boston, Massachusetts, United States

• Conducted systematic review of case files and documentation, ensuring contract compliance and implementing corrective actions to maintain service standards
• Designed standardized documentation tools and templates, streamlining case note processes and improving compliance rates for Case Specialists
• Supported case management activities including new client intake meetings, home visits, Social Security appointments, and public benefits enrollment
• Created accessible client-facing resources to improve program understanding among diverse populations
• Drafted comprehensive monthly and biannual performance reports tracking funding allocation and service delivery metrics for Community Services programs

Los Angeles, California, United States

• Managed logistics and communications across internal campus offices and with external partners for College events, including Homecoming, Board of Trustee gatherings, and Annual Alumni Reunion Weekend
• Carried out on-site event execution, for over 20 events for a wide range of audiences, including students, administrators, donors, and alumni
• Partnered closely with the offices of Alumni and Parent Engagement and Donor Engagement and Events, providing support with data management and drafting internal briefings for Donor and Alumni Events
• Developed a Regional Outreach model to optimize resource allocation and expand College alumni network
• Served as interim Executive Assistant to the department Vice President, coordinating schedules and travel
• Supported Gift Proposal and Agreement Writing for the Office of Strategic Initiatives

Medford, Massachusetts, United States

• Co-authored policy briefing offering municipal governments solutions for improving social integration for refugee youth in schools
• Assisted organization of 2nd annual Integration Conference & Arts Festival focused on identifying barriers to and opportunities for improving migrant and refugee mental health, including organization of guest speakers.
• Partnered with Refugee & Immigrant Assistant Center in Roxbury to host immigrant community events

Los Angeles Metropolitan Area

• Drove brand visibility and recognition by actively promoting products and services to new and existing customers through engaging, informative interactions
• Brand Activation events included Kashi at Wanderlust, Apple Watch Nike+ 5K, Nike Go LA 10K, LA 13.1 Alfred Coffee Unlock
• Conduct in-person product demonstrations, educating customers about the features and benefits of products to encourage interest and drive conversions
• Generated brand awareness by creating and sharing engaging content across various social media platforms, reaching a broader audience, and encouraging online discussions and product reviews
• Distributed promotional materials such as flyers, brochures, and branded merchandise at events and retail locations to enhance customer experience and support sales efforts

Los Angeles, California, United States

• Facilitated on-site event execution, including corporate dinners and private holiday parties
• Supported Events Team with customer communications and event inquiries

El Segundo, California, United States

• Planned and facilitated 5 youth summer camps, 11 city-sponsored holiday events, and weekly El Segundo Farmers Market
• Solicited sponsorships and donations from 37 local and corporate businesses for the Annual El Segundo Teen Center Golf Tournament
• Tutored students in city-run after-school program

Rabat-Salé-Kenitra, Morocco

• Developed and facilitated 3 educational workshops for community youth, incorporating art and music
• Arranged recurring cultural exchange events for 19 Moroccan and 12 American university students in Rabat
• Responsibilities include determining objectives, targets, dates, time, location, attendee list, materials needed, creating a StoryBoard with a timeline of tasks for events, execute and supervise events

• Managed 42 workshop leaders on a 3-month European tour, planning and executing tour and travel logistics, coordination of host families, and overall well-being of cast and crew
• Led 230 3-day international music workshops in Japan, England, the Republic of Ireland, Scotland, Germany, Poland, Lithuania, Latvia, Estonia, the Netherlands, the Czech Republic, and across the U.S.
• Served as partnership liaison between European community contacts and California office headquarters
• Oversaw tour budget, including merchandise sales and inventory, equating to over $250,000
• Facilitated workshops for Syrian refugees in Germany, incarcerated youth and adults in Germany and the Netherlands, physically and mentally disabled youth in Japan, corporate organizations, and students in grammar.

Master Of Arts - Ma, Law And Diplomacy

• Areas of Focus - Human Security; Migration and Displacement • Capstone Project - Rethinking Refugee Resettlement in the United States: A.

Bachelor Of Arts - Ba, Diplomacy And World Affairs

Activities and Societies: Glee Club Member and Manager, Associated Students of Occidental College Senate Senior Class Representative.

Morocco: Development And Social Entrepreneurship

Associate'S Degree, General Studies

High School Diploma