Ann Joyce Email & Phone Number

Flemington, Nj, Us

Brentwood, Tn, Us

A $450M public company (NASDAQ: KIRK) Founded in 1966, focused on specialty retail in home décor. Originally focused in the Southeast, the company has grown to now operate 431 stores in 37 states as well as an e-commerce-enabled website.– Chair of the Board, June 2024 – Present– Board member, Audit Committee, and Nominating and Governance Committee member

Brentwood, Tn, Us

While serving as a board member, asked to step into the interim CEO role during an unexpected CEO succession and transition. Built the succession plan and built and led the strategic turnaround initiatives for every area of the business. – Led cost review and budget management to ensure a $20M cost-cutting in a few months. – Led product strategy changes and product updates, and ensured a compelling competitive advantage. – Evaluated all departments, reorganized the leadership team, led hiring, promoted within, and brought in external mentors to support the growth and culture turnaround. – Led customer re-engagement plan including the voice of the customer, and communications plan, and created a 20% reactivation within a few months. – Led a turnaround of negative traffic, comps, and EBITDA from double-digit negative to high single-digit positive, with gross margin improvements, while carrying less inventory and ensuring better in-stock position in products. – Supported the CEO hiring process, working with the board, and mentored the internal successor to eventually lead the organization.– Developed best-in-class investor relations practices including shareholder management, investor preparation, and industry awareness, and led the recruitment of a leading industry-centric IR firm.

A consulting firm supporting leadership and strategic planning consulting projects and executive coaching, to support organizations, from $70M to $29B revenue across retail, technology, CPG, and manufacturing. Lead the firm, consulting projects, and executive coaching as a trusted advisor to CEOs, senior business leaders, and corporate board members on a wide range of strategic growth initiatives and customer experience transformations.– Guided over two dozen leaders from Russell 3000 companies through post-covid turnaround strategies, growth strategies, transactions, customer behavioral changes, and driving growth both online and in stores. – Coached retail sales executives with a $50B tech business to understand current and future trends, the application of technology, and business-enabling language to sell to a Fortune 5 company – Strategic Advisor to SalesFloor, which has grown to a profitable technology platform with a world-class client base in globally, providing a mobile clienteling and mPOS platform designed for store associates.

Pickerington, Ohio, Us

A $150M developer and marketer of footwear, handbags, and foot care products – backed by Black Stone and Mill Road Capital PE firms.– Board member, Committee of the Whole; led the company through a strategic, successful sale.

International Network, Us

Fort Myers, Fl, Us

A $2B cultivator of brands serving lifestyle needs with a portfolio consisting of Chico's, White House Black Market, and Soma, and operating 1,418 boutiques and outlets throughout the U.S. and Canada, with an online presence for each. Promoted to align title with responsibilities. As COO and CIO, led Digital, Technology, Cyber/Security, Data Science, Supply Chain, Distribution, Sourcing, Omni Operations, and Customer Experience, driving top-line sales and bottom-line expense reductions and avoidance through business acumen, depth of experience, the application of technology and the creation of partnerships at all levels across all internal and external relationships.– Drove Corporate and COVID-19 store shutdown and the pivot to remote working within 24 hours, resulting in double-digit digital growth and high voice-of-the-customer ratings, due primarily to the proprietary digital clienteling tools previously deployed. – Hit record click-to-customer shipping numbers by removing 2 days through implementing lean processes, technical enhancements, and negotiations and innovatively increasing productivity through high morale and instillation of trust in the processes. – Spearheaded the creation and implementation of the Virtual Associate program, the model rolled out companywide during store closures with staff training delivered within 2 days, resulting in saved jobs, increased revenue, seamless communications, and the support of all other aspects of virtual work. – Transformed the company culture to agile with a first-time companywide strategy centered around the customer with a roadmap that exceeded the business case. – Designed and implemented the Supply Chain Digital Transformation strategy and rationalized the vendor base reducing it by approximately 60%. – Built the Omni Channel strategy transforming the Organizational Structure, Supply Chain Integration, Mobile, Digital, Advanced Analytics, and Customer Journey processes.

Fort Myers, Fl, Us

Led all the technology for the organization including the integration of business and technology, and implementation of an agile methodology with minimum viable product. – Co-lead the corporate reorganization, to bring expenses in line with minimal disruption, and lead to reducing unnecessary costs in OpEx/CapEx, redirecting resources to positively affect Topline Revenue and Bottom-line expenses totaling over $50M in savings. – Created a Best-in-Class cybersecurity and Compliance posture and a Risk Strategy and Governance structure that was effective, innovative, with agile methodology, and decidedly non-bureaucratic, and lowering operational costs. – Led, designed, and executed the creation of the “Endless Isle” program, exposing inventory to clients at the right time, directly related to a significant sales increase of over $60M.

New York, Us

A $2.4B (ARO) global, multi-brand, multi-channel, retailer with over 30,000 Full-time and Part-time employees, and operated about 1000 stores in 50 states and Puerto Rico, 78 stores. Held multiple roles throughout tenure. led the digital transformation and overall digital company strategy, was responsible for effectively implementing and managing Information Systems and infrastructure for finance, HR and administration, retail, digital media, global sales and licensing, mobile, merchandising, production, marketing, design, supply chain logistics and distribution, sourcing and manufacturing, eCommerce, Omni-channel, social media, infrastructure, audit, security, privacy and governance, due diligence and integration of acquisitions. • As part of the leadership team, led the strategy and growth driving the company from $200M in regional sales to $2.4B in global revenues in about 7 years. • Built and managed a "Best in Class" business-centric organization, from the ground up, with an operating budget under 2% of revenue. • Led the industry in digital and mobile payment capabilities with the first “Tap and Pay” system and ensured $2M in subsidies for a complete refresh of secure mobile payment-ready debit terminals through a JV between the leading network providers; negotiated $1 million in subsidies toward mobile offers to develop software for mobile wallet.• Named 2014 Innovator of the Year by Apparel Magazine following a partnership with Social Media, with celebrity using a new speed-to-market model resulting in $10 million in savings and revenue generation. • Led through multiple crises; provided expert witness testimony through multiple legal issues including internal fraud and lawsuits and created formal Disaster Recovery and Business Continuity.• Designed and implemented a company-wide Program Management process that cited by Auditors (Deloitte) as one of the most effective Business Process applications in the industry.

The Leslie Fay Company, founded in 1947, sells its career, evening, and social occasion dresses and its sportswear through leading department and specialty stores nationwide. Brands include Leslie Fay, Haberdashery, Joan Leslie, Reggio, David Warren, Rimini by Shaw, and HUE. Investment funding from two individual groups and managed by Three Cities Research, Inc., also a NYC investment group, sought to take the company private and reorganize for profitability and future sale.Recruited by the former leader to help with the turnaround and sale of the business. – Supported strategic planning and corporate needs assessment that considered the current environment of disparate systems and years of neglect in the IT environment and base IT strategy, including Electronic Data Interchange– Worked directly with the CEO, CFO, and Three Cities investment advisor, to coordinate the investment requirements with a business directive and provide a multi-year plan to achieve the realization of those goals.

New York, Us

Created and implementing a global technology strategy to provide a multi-year roadmap to achieve ambitious world-wide business growth goals. Built solid business management and skill-based partnerships within the organization, creating effective and accountable delivery teams. Oversaw application strategies across Corporate, Wholesale, Retail, Global, Design, Logistics, Sourcing & Manufacturing divisions. Executed a supply chain strategy seeking $100M in cost reductions and managed acquisition, due diligence and integration projects (Club Monaco, Brooks Brothers, European Licensors), as well as internal consolidation (Retail-Full Price, Jeans, Club Monaco, EU), & creation of the Global Wholesale Strategic Steering Committee.

New York, New York, Us

Directed the teams responsible for strategic positioning of systems applications and leading-edge technologies, providing the business with a competitive market advantage. Managed all IT infrastructure for corporate, sales, design, manufacturing and distribution, supporting customer and supplier needs. Positioned this manufacturing provider on the cutting edge of digital distribution, licensing and wholesale technologies in the early 1990s.

Artificial Intelligence; Implications For Business Strategy

Corporate Directors Certificate

Corporate Boards Governance Program