Ann Wright Email & Phone Number

Hemel Hempstead, Hertfordshire , Gb

London, England, Gb

London, England, Gb

As Continuous Improvement Project Manager I am responsible for driving continuous improvement in order to deliver success of the Contingent Labour Framework, ensuring a best in class service, achieving and exceeding all Service Level Agreements, Business Plan, and external financial targets, adhering to the Framework principles and ensuring continuity of supply through the unique Neutral Vend open supply chain network. The provision of this service includes the management of a subcontracted technology provider, Fieldglass, to provide the technology which underpins both Capita’s service, and that of the providers of Lots 2 and 3, (admin/clerical, and operational / support)Key Skills / Responsibilities• Act as part of the Management Team and contribute to strategy development• Act as part of the extended management team and contribute to strategy development, the development of best practice and a ‘one team’ approach• Ensure there are robust methods of knowledge and best practice sharing between operational teams• Jointly own with the Management Team the relationships with technology partners• Regularly review the service offerings and work with the Framework Director to drive development of innovation• Work with the Head of Client Relations and the Head of Supplier Engagement to identify opportunities to streamline processes• Ensure BS11000 standards are met through the consistent application of a structured relationship management approach to all clients which focuses on both profitability and service• Ensure the implementation of technology and keep abreast of product developments to ensure technology remains fit for purpose, up to date and relevant• Co-own with the Senior Management Team , the annual Continuous Improvement Plan as detailed in the Framework Agreement• Strong and proven experience of working in recruitment industry in a contract Managed Services or Neutral Vendor environment • Experience of managing change

London, Gb

Responsible for implementation of the technology platform, for promoting, delivering and developing a successful Contingent Labour Framework; ensuring a best in class service, achieving and exceeding all Service Level Agreements, Business Plan, and external financial targets, adhering to the Framework principles and ensuring continuity of supply through the unique Neutral Vend open supply chain network. Working to an 8-10 week implementation timescale, to lead new client prospects through the Implementation of the service, ensuring successful deployment and training in the technology solution, change management, effective communication of the solution across the client organisation and interim population, suitable supply chain selection and robust purchase and payment process is established for a day one service. Ensure effective handover of the client into the BAU CRM team.Duties & Responsibilities• Ensure that excellent customer service and continuous service improvement are at the heart of all activity• Manage and own the implementation project plan to the agreed timescales• Lead all client facing work-streams for assigned client (s) ensuring successful outcomes• Maintain regular client contact across all work-streams ensuring timely delivery against client activities• Ensure accuracy and validity of client data provided for upload to Fieldglass technology solution• Liaise as appropriate with the internal Capita work-streams (eg technology / pay and bill) to ensure progress against the plan• Lead / participate in client training on the Fieldglass technology solution to include timesheet approvals, requirement posting, approvals• Alert the programme office / Framework Director of any issues arising during the implementation cycle• Manage the smooth transition of the BAU service into the Framework Management Office

London, England, Gb

Ultimately accountable for all external Recruitment and Resourcing related activities into Capita Life & Pensions. Duties and Responsibilities include;• Educating the hiring community to recruitment best practice and the use of the internal processes, driving an understanding of risk, compliance and external recruitment• Ownership of relationships with all senior management and senior members of the hiring community, to understand the business structure, programs of work and recruitment needs. • Create and implement recruitment solutions bespoke to the needs of the Capita Life & Pensions and Capita Group internationally• Define and agree candidate attraction methodology, recruitment delivery strategies and project plans relating to candidate sourcing activity for all business units• Liaise with Delivery Teams to ensure appropriate understanding of the business needs and the deliverables to support delivery• Introduce and implement erecruit technology for Perms, Contractors and Temps• Ensure the Master Vendor process is communicated to the client ensuring a clear understanding of the process• Responsible for producing weekly, monthly and quarterly management information, detailing spend, compliance and delivery statistics• Facilitate monthly and quarterly business reviews• Monitor and manage recruitment compliance, ensuring external spend is reduced to mitigate risks and recruitment costs to the business• Regular review of support supplier network to ensure delivery capability, supported by National Supplier Manager. Reduce business dependency on external supplier usage• Contribution to business planning & forecasting, report writing for MOB• Recruitment & resourcing project management

London, England, Gb

Role Purpose To deliver and manage the agreed SLA between Capita Internal Resourcing and the client, ensuring full supply of contract and permanent recruitment within agreed timescales and legislation.  Sell Internal Resourcing and educate the hiring community to use the internal processes, driving an understanding of risk and compliance  Manage and develop strategic relationships with both the Hiring Community and Delivery Team.  To work alongside senior managers to identify recruitment opportunities, and develop specific strategic recruitment plans in line with the businesses requirements, Key Accountabilities Working alongside the Delivery Team to define and agree the recruitment strategy setting achievable budgets, timescales, expectations and costs.  Develop a detailed understanding of the nature of the clients business, specific recruitment needs, associated challenges and relevant competitor and local market information.  Assist in the delivery of Account business plans, reviews, and management information, in line with specific objectives. Day-to-day client management – build relationships with hiring community and ensure adherence to the agreed SLA and compliance to the agreed processes.  Act as an on site consultant, giving advice, guidance and support in all aspects of the recruitment process and management. Management of contractor extension process throughout the contract life-cycle, including the management of the client Purchase Order process upon client request. Undertake regular process evaluation, consultancy and maintenance, including the creation and documentation of all processes bespoke to the client site.  Analysis of Compliant and Non-compliance spend and drive compliance though quality of service, building the profile of and promoting Capita Internal Resourcing.  Act as first point of referral for contract issues and resolution of any performance related issues

Role Purpose Take responsibility for the fulfillment of all agreed recruitment solutions Deliver against agreed revenue, margin and cost targets. 100% fulfilment of all Permanent, Contract and Temporary requirements inline with documented and agreed SLA’s.  To work along side senior managers to develop strategic recruitment plans. Project Management, currently including debt recovery of in excessive of £2mil & Supplier Agreement documentation and recently completed Client Process GuidesKey Accountabilities Role qualification including, budgets, timescales, expectations and costs. Vendor Management and Performance reviews in line with PSL and set KPI’s. Assist in the delivery of Account business plans, in line with specific objectives. Client Management – build relationships with all key decision makers.  Act as an on site consultant, giving advice, guidance and support in all aspects of recruitment strategy. Management of all contract staff throughout the full contract life-cycle and all permanent staff up to the end of probation. Drive sales, quality of service and compliance by providing and monitoring KPI’s on all aspects of the service. Act as a point of referral for all client escalations Ensure that all client contacts are serviced in a compliant manner, managing and controlling audit and quality processes Ensure client invoicing is undertaken in accordance with contract terms and timescales.  All associated administration, including monthly reporting Key Achievements  Restored faith in the MSP model, and hence now responsible for Orange Business Services Awarded Special Recognition Award within 10 months in role.  Successfully filled over 120 requirements in 10 months of 2007

Account Management, maintaining and developing client relationships.Project Management of Recruitment Strategy/Campaigns on behalf of clients. Develop, secure and maximise new business on a daily and weekly basis.Meet daily, weekly and Monthly Key Performance Indicators.Attract, interview and place both Temporary and Permanent professionals.Liaise and negotiate with both clients and candidates, in order to maximise business potential and reward. Develop the company profile, whilst maintaining company policy, ethics and standards.Credit Control and Associated Administration.

Specialist Finance & AccountingBrought into assist with the new Cheltenham branch start up.Develop, secure and maximise new business on a weekly basis.Account Management, through the maintenance and development of client relationshipsMeet daily and weekly KPI targets.Attract, interview and place Temporary Accounts professionals.Liaise and negotiate with both clients and candidates.Build the company profile, whilst maintaining company policy, ethics and standards.

Assist customers with software queries and problems, whilst maintaining a high level of Customer Service.